Karen Gouveia

People and Culture Services Vice President, Americas BP

Karen is a passionate, analytical and future-looking professional, she is currently playing the role of Americas P&C Services VP, with her team they manage the hire-to-retire processes for the Americas and they participate in Global projects representing the Western hemisphere. Although she works in human resources that was not always the case: she is an electrical engineer, and she loves both professions deeply. Since her graduation, she has been working in the Energy Industry. Karen believes that happy people generate way better outcomes, so she is always mindful of their work environment, bringing energy and fun, and they know that people always come first. Her passion is to see people grow in their lives and careers.

Pre-Conference Workshops and Main Day One, Tuesday, 17, September, 2024

4:30 PM Panel: Balance Cost Cutting with Value Creation to Maximize Capabilities

According to SSON’s Research & Analytics 2024 survey, the number one SSO strategic target still revolves around cost-cutting. The challenge lies in transitioning from cost-centric approaches to value-driven strategies. In this panel discussion, participants will:

 

·        Clearly articulate desired outcomes and objectives emphasizing value creation over simple cost reduction

·        Identify and prioritize the services and processes that directly impact customer satisfaction and business performance

·        Dive into how to implement a continuous improvement mindset to constantly identify opportunities for value creation and process improvement


Check out the incredible speaker line-up to see who will be joining Karen.

Download The Latest Agenda