Dive into the essentials of shared services, unlocking its full potential to strengthen the end-to-end customer journey. From aligning with organizational objectives to mastering change management, learn how to navigate uncertainties with confidence and ensure a seamless transition for an elevated experience.

·        Align shared services with organizational objectives, clearly defining scope, goals, and expected outcomes to drive success

·        Justify shared services with a comprehensive business case, emphasizing benefits and cost savings to secure buy-in and support

·        Strategically plan and execute transitions, defining roles and creating detailed roadmaps for smooth implementation and minimal disruption

According to SSON’s Research & Analytics 2024 survey, the number one SSO strategic target still revolves around cost-cutting. The challenge lies in transitioning from cost-centric approaches to value-driven strategies. In this panel discussion, participants will:

·        Clearly articulate desired outcomes and objectives emphasizing value creation over simple cost reduction

·        Identify and prioritize the services and processes that directly impact customer satisfaction and business performance

·        Dive into how to implement a continuous improvement mindset to constantly identify opportunities for value creation and process improvement