T. L. “Trey” Robinson, III, is a business transformation and shared services leader, specializing in multifunction shared services design, implementation, and improvement. With more than 25 years of consulting experience, he brings extensive knowledge in creating and implementing shared services strategies, leading major corporate transformations, and improving profitability for client companies. He has interacted with corporate directors and officers of domestic and global companies, covering energy, aerospace and defense, retail, professional services, healthcare, telecommunications, and manufacturing industries. A frequent speaker at conferences and industry events, Trey holds an M.B.A. from the Babcock Graduate School of Management at Wake Forest University and a B.S. in chemical engineering, with a minor in economics, from North Carolina State University. Prior to joining ScottMadden, he was employed as a senior manager at KPMG and its consulting spinoff BearingPoint.
Dive into the essentials of shared services, unlocking its full potential to strengthen the end-to-end customer journey. From aligning with organizational objectives to mastering change management, learn how to navigate uncertainties with confidence and ensure a seamless transition for an elevated experience.
· Align shared services with organizational objectives, clearly defining scope, goals, and expected outcomes to drive success
· Justify shared services with a comprehensive business case, emphasizing benefits and cost savings to secure buy-in and support
· Strategically plan and execute transitions, defining roles and creating detailed roadmaps for smooth implementation and minimal disruption
Check out the incredible speaker line-up to see who will be joining Trey.
Download The Latest Agenda