This panel focuses on bridging the talent gap and enhancing efficiencies. Discover how to revolutionize your workplace dynamics and instill a profound sense of purpose and fulfillment. In this session our panelists will advise you how to:

·        Maximize productivity and adaptability by upskilling your workforce, utilizing automation, and redefining operational strategies to meet evolving skill demands

·        Forge a workplace culture that nurtures talent retention and development by offering enticing value propositions, mapping out clear career paths and fostering continuous learning and growth opportunities

According to SSON’s Research & Analytics 2024 survey, the number one SSO strategic target still revolves around cost-cutting. The challenge lies in transitioning from cost-centric approaches to value-driven strategies. In this panel discussion, participants will:

·        Clearly articulate desired outcomes and objectives emphasizing value creation over simple cost reduction

·        Identify and prioritize the services and processes that directly impact customer satisfaction and business performance

·        Dive into how to implement a continuous improvement mindset to constantly identify opportunities for value creation and process improvement