Latin American Shared Services & Outsourcing Week Conference
WORKSHOP DAY, MONDAY, OCTOBER 21, 2024
8:00 am - 9:30 am
Registration for Pre-Conference Workshops
9:30 am - 11:00 am
Workshop A: Implementing Shared Services and Advancing with Next-Generation Concepts
Brad DeMent -
Partner,
SCOTTMADDEN
George Penton - Partner, ScottMadden
John Francis - Partner, ScottMadden
Critical to the success of a shared services operation is a clear strategy, a detailed business case, a thoughtful implementation approach, and a focus on change management. Once established, you must ensure your shared services continue to add value to the organization in the face of intelligent automation, new service disruptions, and changes in the environment. Attend this workshop to dive into the must-haves for shared services success. We will discuss common pitfalls in implementation and beyond, focusing on how to maximize value during times of economic uncertainty. We will review next-generation concepts and share strategies to implement your shared services operations and to continue taking it to the next level.
11:00 am - 11:30 am
Morning Refreshments
11:30 am - 1:00 pm
WORKSHOP B: From AI Readiness to Use Case Development: Driving Innovation in GBS
Esteban Carril -
Managing Director LATAM,
Chazey Partners
Torsten Schultz - Director - Intelligent Automation, Chazey Partners
This workshop will guide participants through the essential steps of transforming AI concepts into practical, real-world solutions. Attendees will explore the importance of assessing AI readiness within their organizations and gain a deeper understanding of cutting-edge technologies such as generative AI and large language models. Through interactive activities, participants will learn how to identify and develop AI use cases tailored to their business needs and craft compelling business cases that drive successful AI implementations.
By the end of the session, participants will be equipped with the knowledge and tools necessary to select impactful AI use cases and confidently support their organizations’ AI-driven transformation.
Outcomes:
- Ability to assess AI readiness and identify key areas for improvement
- Skills to prioritize and develop actionable AI use cases for GBS
- Tools to create convincing business cases for AI initiatives
1:00 pm - 2:00 pm
Lunch!
2:15 pm - 2:30 pm
Meet in the Lobby for Site Tours
2:30 pm - 5:30 pm
British American Tobacco Site Tour
Experience an immersive tour into the heart of British American Tobacco/GBS. Witness a showcase of BAT GBS Strategy within the scope of Costa Rica and Zone 1, and understand how BAT's pillars-Partner Centric, E2E Business Excellence and High Performing Culture- drive efficiency and innovation to the business.
5:30 pm - 6:30 pm
Welcome Toast
6:30 pm - 8:00 pm
Meet in the Lobby for Onsite Experience - Cooking Class - SOLD OUT!!
Join us for an immersive Costa Rican cooking class where 30 guests will learn to prepare traditional dishes like Gallo Pinto, picadillos, and empanadas. Under the guidance of an expert chef, you'll be split into 5 groups, each working in a dedicated kitchen to create your own culinary masterpiece. After cooking, everyone comes together to savor the delicious results of their efforts. It's a fun, hands-on experience that brings Costa Rican flavors to life!
Register Now. Which customer are you?
Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!
Select Your Packages
Unit Price
Quantity
Total
Gold
Super Early Bird - Register by Friday, June 13Main Conference Pass (Oct. 28-30)
- Breakfast & Lunch
- Networking Activities
- Access to Innovation Hub
- Exciting Keynotes
- Actionable Tracks
- Interactive Discussion Groups
- Access to Event App & Digital Takeaways
${{ total }}
Platinum
Super Early Bird - Register by Friday, June 13All Access Pass (Oct.27-30)
- Workshop Day
- 1 Site Tour
- Breakfast & Lunch
- Networking Activites
- Access to Innovation Hub
- Exciting Keynotes
- Actionable Tracks
- Interactive Discussion Groups
- Access to Event App & Digital Takeaways
${{ total }}
Gold
Main Conference Pass (Oct. 27-30)
- Breakfast & Lunch Daily
- Networking Activities
- Access to Innovation Hub
- Actionable Tracks
- Access to Event App and Takeaways
${{ total }}
Order Total
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