Latin American Shared Services & Outsourcing Week Conference
MAIN CONFERENCE, DAY TWO, WEDNESDAY, OCTOBER 23, 2024
View the Day Two Agenda for the 2024 Shared Services & Outsourcing Week in Costa Rica occurring October, 21 to 23. Learn more today!
8:00 am - 9:00 am
Registration & Breakfast
9:00 am - 9:15 am
Chairperson's Welcome
9:00 am - 9:30 am
From Automation to Innovation: Implementing Gen AI in Your Shared Services Office
Erika Beltran -
Vice President, LATAM and IBERIA Shared Services Center,
PepsiCo
In our engaging morning session, discover innovative strategies tailored to enhance connectivity across diverse processes, departments, and stakeholders, transcending geographical boundaries for a truly interconnected global hub. Delve into invaluable insights aimed at optimizing workflows, nurturing cross-functional collaboration, and igniting innovation to carve out unparalleled value in today's dynamic business landscape. Key talking points include:
- Empower shared service centers to achieve peak efficiency and agility through enhanced connectivity across processes and stakeholders, fostering a more responsive operational ecosystem.
- Cultivate a culture of collaboration and innovation by harnessing seamless end-to-end connections, breaking down geographical barriers to unite teams and drive collective success.
- Maintain a competitive edge in the global market by streamlining workflows and spearheading continuous improvement initiatives fueled by effective connectivity strategies.
9:35 am - 10:05 am
The Future of GBS: Empowering Agility with a Dynamic Shared Ownership Model
Michelle Dominguez -
HR Site Head GBS CRBR,
Bayer AG
Uncover how Bayer’s Dynamic Shared Ownership (DSO) model is transforming organizational agility and driving customer-centric innovation. This session explores how DSO reshapes traditional hierarchies, empowering employees with greater ownership over their work and fostering a strong focus on customers, products and innovation. Discover the blueprint of a less hierarchical, more adaptable organization that is built on collaboration and co-creation to achieve rapid response and sustained innovation.
- Explore why Bayer favored the DSO model to change the way they do business and enhance their focus on customers and innovation.
- Discover how reducing layers in the organizational structure leads to more empowered teams that drive innovation and responsiveness.
- Understand the impact of DSO within Bayer’s Global Business Services (GBS) and how it translates to a more agile and adaptive enterprise and more productive and fulfilled team members
10:05 am - 10:35 am
Morning Networking Refreshment Break
Group 2
IDG 9
10:35 am - 12:00 pm Navigating Compliance Challenges: AI and Beyond in Shared Services Dhru Shah - Head of Generative AI & Automation COE, AT&T
IDG 10
10:35 am - 12:00 pm Creating Value with Your Management Model Rodrigo Miranda - Head of GBS South America, ADM
IDG 11
10:35 am - 12:00 pm Improving Master Data Analytics to Drive Business InsightsIDG 12
10:35 am - 12:00 pm Building the Bridge between Middle and Back OfficeIDG 13
10:35 am - 12:00 pm Onshore, Nearshore, Offshore – Craft Your Optimal Location Strategy Patsy Primost - Senior Director Supply Chain Global Services, The Hershey Company
12:00 pm - 1:00 pm
Lunch!
1:00 pm - 1:30 pm
From Automation to Innovation: Implementing Gen AI in Your Shared Services Office
1:35 pm - 2:05 pm
Evolving Shared Services with Value Selling Strategies for Strategic Value Creation
Carlos H Castro Encinales -
CFO,
Smurfit Kappa
At Smurfit Westrock Central Cluster, the concept of Shared Services has been redefined, evolving from a transactional focus to a strategic value-added approach. By adopting Value Selling strategies typically used in commercial settings, the organization has empowered its teams to deliver significant business value beyond routine operational tasks. This transformation not only boosts operational efficiency but also positions Shared Services as a profit center, driving continuous innovation and strategic growth. Key Takeaways include how to:
- Unlock strategic value by transforming Shared Services into a profit generator through Value Selling and strategic alignment.
- Drive innovation by implementing projects that achieve cost savings, optimize processes, and integrate advanced technologies like RPA and AI.
- Empower teams by enhancing employee engagement and expertise to ensure Shared Services actively contribute to business growth.
2:00 pm - 2:05 pm
Chairwoman's Closing Remarks
Register Now. Which customer are you?
Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!
Select Your Packages
Unit Price
Quantity
Total
Gold
Super Early Bird - Register by Friday, June 13Main Conference Pass (Oct. 28-30)
- Breakfast & Lunch
- Networking Activities
- Access to Innovation Hub
- Exciting Keynotes
- Actionable Tracks
- Interactive Discussion Groups
- Access to Event App & Digital Takeaways
${{ total }}
Platinum
Super Early Bird - Register by Friday, June 13All Access Pass (Oct.27-30)
- Workshop Day
- 1 Site Tour
- Breakfast & Lunch
- Networking Activites
- Access to Innovation Hub
- Exciting Keynotes
- Actionable Tracks
- Interactive Discussion Groups
- Access to Event App & Digital Takeaways
${{ total }}
Gold
Main Conference Pass (Oct. 27-30)
- Breakfast & Lunch Daily
- Networking Activities
- Access to Innovation Hub
- Actionable Tracks
- Access to Event App and Takeaways
${{ total }}
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