MAIN CONFERENCE, DAY TWO, WEDNESDAY, OCTOBER 23, 2024

View the Day Two Agenda for the 2024 Shared Services & Outsourcing Week in Costa Rica occurring October, 21 to 23. Learn more today!

8:00 am - 9:00 am Registration & Breakfast

9:00 am - 9:15 am Chairperson's Welcome

9:00 am - 9:30 am From Automation to Innovation: Implementing Gen AI in Your Shared Services Office

Erika Beltran - Vice President, LATAM and IBERIA Shared Services Center, PepsiCo

In our engaging morning session, discover innovative strategies tailored to enhance connectivity across diverse processes, departments, and stakeholders, transcending geographical boundaries for a truly interconnected global hub. Delve into invaluable insights aimed at optimizing workflows, nurturing cross-functional collaboration, and igniting innovation to carve out unparalleled value in today's dynamic business landscape. Key talking points include: 


  • Empower shared service centers to achieve peak efficiency and agility through enhanced connectivity across processes and stakeholders, fostering a more responsive operational ecosystem. 
  • Cultivate a culture of collaboration and innovation by harnessing seamless end-to-end connections, breaking down geographical barriers to unite teams and drive collective success. 
  • Maintain a competitive edge in the global market by streamlining workflows and spearheading continuous improvement initiatives fueled by effective connectivity strategies. 
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Erika Beltran

Vice President, LATAM and IBERIA Shared Services Center
PepsiCo

9:35 am - 10:05 am The Future of GBS: Empowering Agility with a Dynamic Shared Ownership Model

Michelle Dominguez - HR Site Head GBS CRBR, Bayer AG

Uncover how Bayerโ€™s Dynamic Shared Ownership (DSO) model is transforming organizational agility and driving customer-centric innovation. This session explores how DSO reshapes traditional hierarchies, empowering employees with greater ownership over their work and fostering a strong focus on customers, products and innovation. Discover the blueprint of a less hierarchical, more adaptable organization that is built on collaboration and co-creation to achieve rapid response and sustained innovation. 

  • Explore why Bayer favored the DSO model to change the way they do business and enhance their focus on customers and innovation. 
  • Discover how reducing layers in the organizational structure leads to more empowered teams that drive innovation and responsiveness. 
  • Understand the impact of DSO within Bayerโ€™s Global Business Services (GBS) and how it translates to a more agile and adaptive enterprise and more productive and fulfilled team members 
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Michelle Dominguez

HR Site Head GBS CRBR
Bayer AG

10:05 am - 10:35 am Morning Networking Refreshment Break

Group 2

IDG 9

10:35 am - 12:00 pm Navigating Compliance Challenges: AI and Beyond in Shared Services
Dhru Shah - Head of Generative AI & Automation COE, AT&T


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Dhru Shah

Head of Generative AI & Automation COE
AT&T

IDG 10

10:35 am - 12:00 pm Creating Value with Your Management Model
Rodrigo Miranda - Head of GBS South America, ADM


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Rodrigo Miranda

Head of GBS South America
ADM

IDG 11

10:35 am - 12:00 pm Improving Master Data Analytics to Drive Business Insights


IDG 12

10:35 am - 12:00 pm Building the Bridge between Middle and Back Office


IDG 13

10:35 am - 12:00 pm Onshore, Nearshore, Offshore โ€“ Craft Your Optimal Location Strategy
Patsy Primost - Senior Director Supply Chain Global Services, The Hershey Company


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Patsy Primost

Senior Director Supply Chain Global Services
The Hershey Company

12:00 pm - 1:00 pm Lunch!

1:00 pm - 1:30 pm From Automation to Innovation: Implementing Gen AI in Your Shared Services Office


1:35 pm - 2:05 pm Evolving Shared Services with Value Selling Strategies for Strategic Value Creation

Carlos H Castro Encinales - CFO, Smurfit Kappa

At Smurfit Westrock Central Cluster, the concept of Shared Services has been redefined, evolving from a transactional focus to a strategic value-added approach. By adopting Value Selling strategies typically used in commercial settings, the organization has empowered its teams to deliver significant business value beyond routine operational tasks. This transformation not only boosts operational efficiency but also positions Shared Services as a profit center, driving continuous innovation and strategic growth. Key Takeaways include how to: 


  • Unlock strategic value by transforming Shared Services into a profit generator through Value Selling and strategic alignment. 
  • Drive innovation by implementing projects that achieve cost savings, optimize processes, and integrate advanced technologies like RPA and AI. 
  • Empower teams by enhancing employee engagement and expertise to ensure Shared Services actively contribute to business growth. 
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Carlos H Castro Encinales

CFO
Smurfit Kappa

2:00 pm - 2:05 pm Chairwoman's Closing Remarks

Register Now. Which customer are you?

Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!

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Gold

Super Early Bird - Register by Friday, June 20

Main Conference Pass (Oct. 28-30)

  • Breakfast & Lunch
  • Networking Activities
  • Access to Innovation Hub
  • Exciting Keynotes
  • Actionable Tracks
  • Interactive Discussion Groups
  • Access to Event App & Digital Takeaways
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$2,199.00 $1,299.00
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Platinum

Super Early Bird - Register by Friday, June 20

All Access Pass (Oct.27-30)

  • 2 Workshops
  • 1 Site Tour
  • Breakfast & Lunch
  • Networking Activites
  • Access to Innovation Hub
  • Exciting Keynotes
  • Actionable Tracks
  • Interactive Discussion Groups
  • Access to Event App & Digital Takeaways
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Gold

Main Conference Pass (Oct. 27-30)

  • Breakfast & Lunch Daily
  • Networking Activities
  • Access to Innovation Hub
  • Actionable Tracks
  • Access to Event App and Takeaways
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