Latin American Shared Services & Outsourcing Week Conference

October 27 - 30, 2025 | Costa Rica

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Move from Transactional to More Strategic Business Services

Christian Yllescas, Business Services Head for the Americas, LEDVANCE, presents on:

Transforming KPIs from SLA accomplishments to quality assurance
Methods on introducing the Lean culture to Shared Services operations
Invoicing structure: best practices on obtaining productivity yearly challenge of 5% cost reduction

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