Charlie Calderon, Global Head of Operational Excellence, World Vision, presents on:

• Effectively transitioning work for a significant number of countries in a fairly short time frame
• Driving transformation that enables better collaboration and the adoption of standard processes and best practices across the board
• Integrating on-going continuous improvement efforts with the use of business intelligence tools to drive improvement in all processes supported by shared services
  

Christian Yllescas, Business Services Head for the Americas, LEDVANCE, presents on:

• Transforming KPIs from SLA accomplishments to quality assurance
• Methods on introducing the Lean culture to Shared Services operations
• Invoicing structure: best practices on obtaining productivity yearly challenge of 5% cost reduction
  

Ecopetrol is the largest company in Colombia, one of the 50 largest oil & gas companies in the world and one of the four largest in Latin America. Its Shared Services Organization provides transactional and value added services (HR, infrastructure, assets, financial and administrative operations). As a result of the oil crisis, the organization had to quickly reinvent itself as a driver of sustainable efficiency, partnering with the business to provide services for Ecopetrol and its Corporate Group. Currently, the group employs a multidisciplinary team and an integrated network, offering solutions that generate value throughout the country.

In this presentation, Andres Ponton Venegas, Director of Shared Services, Ecopetrol, discusses the SSO’s overall transformation to becoming one of the most successful SSOs in Latin America and its commitment to innovation and continuous improvement—yielding 86% satisfaction levels. As well as:

• Reinvention strategies to build a sustainable and successful way of working
• Develop differentiating, high performance capabilities for innovation and continuous improvement
• Become a strategic ally to the business through value added services
  
  

The importance of administrate a correct segregation of duties within an organization has several benefits on how to handle all end-to-end processes within an organization. Having a defined methodology, robust controls, the correct technology tools and an experienced team, guarantee the correct assignation of system accesses to all employees, and in accordance to single job description.

In this presentation, Francisco Quintana Rivera, Director of Finance and Shared Service Center, Americas, Mabe; and Guillermo Cordoba, Security Administrator and Project Manager, discuss:

• The importance of having IDM in your Shared Services Center
• Have a correct division of duties establishing a strong access control administration
• Find the advantages of having the correct technological tool SAP IDM, to support the correct segregation of duties and access control
  
  
  

Newly created Shared Services organizations may struggle with employees feeling outsiders from the core business resulting in disengagement and a lack of belonging.

In this presentation, you will learn how Johnson & Johnson (through its “WE Belong” program) has managed to:

• Create a culture of engagement and belonging to J&J and Global Services
• Promote our core business values in a service-oriented organization
• Drive innovation and collaboration across regional boundaries

Presentation by Ivan Rodriguez, Human Resources Leader, Global Services Latin America, Johnson & Johnson

Mirtha Yamamoto, Group Director, Shared Services Delivery Americas, MMG; and Mary Cahajuanca, Services Delivery Support Supervisor, MMG, present on:

• Improving internal collaboration, talent retention, and placing an emphasis on driving employee experience through self-services
• Managing local customers expectations and perceptions, and implementing analytics to anticipate internal customer’s needs
  
  

In preparation for SSOW Latin America 2019, we wanted to exclusively share these past presentations with you. Below you will find expert content on:

• Promote a Culture of Transformation and Continuous Improvement: Andres Ponton Venegas, Director of Shared Services, Ecopetrol
• Guiding Principles to Create the Next Generation FSSO: Eduardo Prada, Director general, Eduardo Prada Consulting; Brad DeMent, Partner, ScottMadden, Inc.
• The Power of Many: Drive Operational Excellence with Limited Resources: Charlie Calderon, Global Head of Operational Excellence, World Vision
• Move from Transactional to More Strategic Services: Christian Yllescas, Business Services Head for the Americas, LEDVANCE
• Build a Global Services Culture to Promote Engagement and Collaboration: Ivan Rodriguez, Human Resources Leader, Global Services Latin America, Johnson & Johnson
• Identity Management (IDM) Administration on a Shared Services Center: Francisco Quintana Rivera, Director of Finance and Shared Service Center, Americas, Mabe; Guillermo Cordoba, Security Administrator and Project Manager, Mabe
• Lessons Learned from Setting up a Multi-Function Shared Business Services in Three Years: Mirtha Yamamoto, Group Director, Shared Services Delivery Americas, MMG; Mary Cahajuanca,Services Delivery Support Supervisor, MMG
  
  
  

Ricardo Wolf, Sr. Director of Finance SSC at PepsiCo, discusses: 

• How to leverage both RPA and high-impact talent management techniques to boost efficiency
• Forward-looking insights pertaining to the potential impact of RPA growth on organizational structure and talent management

David Lucky, Global Financial Operations Lead at Monsanto, discusses: 

• Developing a robust strategy and structure to support key stakeholder expectations
• Building partnerships with key stakeholders that increases buy-in and enables and facilitates change
• Developing impactful reporting that drives customer engagement and effectively communicates the value shared services delivers

Juan Pablo Parreaguirre, Director of Financial Services at Emerson Automation Solutions, discusses: 

• Discover how SSC leaders at Emerson effectively developed and implemented a structured approach to process migration in order streamline service expansion and, ultimately, optimize the customer experience from day one
• Actionable approaches for spearheading change across the enterprise, engaging stakeholders and leveraging automated tools to ensure a successful transition

Marianela García, Head of Shared Service Center Mexico at Henkel Mexicana, discusses:

• Emerging issues related to staffing, recruiting and developing future SSO leaders
• Candid perspectives on the key challenges future SSO leaders may face such as increased automation, globalization and rapid change