Hear how Roche grew into a global financial hub from its centralized LATAM hub. Learn firsthand from Roche’s top leaders as they share their playbook on aligning people, process and technology to drive value and become global business partners to their internal and external customers. Key talking points include: 

• Managing OKRs and KPIs to clearly define and measure success 
• Identifying new functions to bring into shared services, while simultaneously expanding current functions 
• Leveraging technology to improve the customer experience and customer service.