Critical to the success of a shared services operation is a clear strategy, a detailed business case, a thoughtful implementation approach, and a focus on change management. Once established, you must ensure your shared services continue to add value to the organization in the face of intelligent automation, new service disruptions, and changes in the environment. Attend this workshop to dive into the must-haves for shared services success. We will discuss common pitfalls in implementation and beyond, focusing on how to maximize value during times of economic uncertainty. We will review next-generation concepts and share strategies to implement your shared services operations and to continue taking it to the next level.