Miriam Santana

Executive Director HR Regional Services The Estee Lauder Companies

A seasoned Panamanian HR executive, Miriam brings over 20 years of leadership and management experience in prestigious global organizations, including Caterpillar and The Estée Lauder Companies. With a deep expertise in Global Business Services, Human Resources, Quality & Compliance, Operations, Crisis Management, and Customer Experience, she has developed a robust skill set that continuously drives organizational success. Miriam has achieved numerous career milestones, underscoring her ability to navigate complex business environments and foster positive workplace cultures. Her educational credentials, earned from both Panamanian and U.S. universities, complement her extensive professional background, equipping her with a comprehensive understanding of diverse business landscapes. Passionate about transformation, culture, servant leadership, and enhancing operational efficiency, Miriam is committed to leveraging her vast knowledge and competencies to empower teams while contributing to innovative HR solutions and sustainable growth in the organizations she serves.

MAIN CONFERENCE DAY ONE, TUESDAY, OCTOBER 22, 2024

1:10 PM HR as The North Star: Staying Close to Our Partners as Trusted Advisors

In today’s fast-evolving HR landscape, organizations must foster strong, strategic partnerships to deliver seamless, employee-centric experiences. This session delves into how shared services can act as trusted advisors, co-creating solutions that elevate and streamline employee experiences. Attendees will explore the role of GBS organizations, in leveraging digital transformation and the evolution of HR Service Delivery, in building agile, high-impact HR functions that stay ahead of changing needs. Attendees will learn how to strengthen these partnerships to drive value and align closely with broader business objectives. This session will focus on learning to:

  • Co-create employee-centric services that enhance experiences and improve communications.
  • Leverage digital transformation and automation to build more agile and responsive HR solutions.
  • Strengthen strategic partnerships to align HR initiatives with evolving business needs.

Check out the incredible speaker line-up to see who will be joining Miriam.

Download The Latest Agenda