Check out the Past Attendee Snapshot for Shared Services & Outsourcing week that took place in September 2024 in Houston, TX. This is a glimpse into the myriads of titles and organizations you can expect to meet on-site.

Check out the Post Show Report for Shared Services & Outsourcing Week, which took place in Houston this September! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

Discover the top-rated presentations from Shared Services & Outsourcing Week Houston, packed with actionable insights and innovative strategies from industry leaders.

Review this list of professionals and companies that attended SSOW 2024! Get a better idea of the exciting connections you will make at the upcoming Shared Services & Outsourcing Week happening March 24 - 27, 2025 in Orlando, FL!

Review the SSOW 2024 Post Show Report! This highlights who attended, key learnings, the connections attendees made and so much more. The report includes key highlights from the event, such as:

• Breakdown of Attendees
• Attendee & speaker testimonials
• Memorable experiences
• Impact award winners
• Social shares
• And much more!
  

Access the ROI Toolkit to calculate how valuable SSOW is for you and your team!

In this insightful interview, Turan Sahin, CEO of Allianz Services, discusses "Redefining GBS in the Next 10 Years" and shares his visions for value delivery. Sahin explores the evolving definition of value in GBS and its impact on future organizations. He also examines the role of GBS in driving innovation and suggests practical strategies for enhancing organizational value. Additionally, Sahin reflects on the significance of emerging technologies like AI and analytics in shaping the future of GBS.

In this engaging interview from Shared Services & Outsourcing Week (SSOW), Candace Dingman, Senior Vice President of Global Shared Services at Davies, shares her insights on the successful implementation of SAP HANA across 72 countries. With a focus on the roadmap and strategies that contributed to one of the fastest implementations to date, Candace offers invaluable lessons for organizations looking to undertake similar transformation.

In this exclusive interview from Shared Services & Outsourcing Week (SSOW) 2024, Sandeep Arora, Head of Global Business Services at The Clorox Company, delves into the transformative journey from SLAs (Service Level Agreements) to XLAs (Experience Level Agreements). Discover how focusing on XLAs can lead to outstanding customer satisfaction and service excellence.

In this compelling Shared Services & Outsourcing Week (SSOW) interview, Fernando Hueglas, Head of Finance Business Services at Fortune Brand Innovations, dives into the strategies for proving the value of shared services to gain essential support for expansion. Fernando shares his perspective on how shared services can drive meaningful impact across an organization—even when cost savings aren’t immediately apparent.

In this insightful interview from Shared Services & Outsourcing Week (SSOW), Julie Schwendimann, Vice President of Global Shared Services Operations at Stanley Black & Decker, shares her expertise on enhancing the Order-to-Cash (O2C) cycle to improve the customer journey. With years of experience optimizing finance and shared services processes, Julie provides actionable strategies for addressing key challenges in O2C.

With more than three years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite [perhaps even because of] an increasingly remote and hybrid workplace – enabled by the acceleration of “everything digital,” the recognition that automation is a game-changing capability, and the adoption and expansion of new service lines. This interactive report provides some of the most influential trends that will impact your Shared Services operation in the year ahead, and ensures you face the future well-prepared.

Explore North America's pivotal role in the GBS industry with our latest report, featuring insights on E2E process optimization through generative AI. Learn about the impact of MDM practices, AI, and RPA on data management and compliance. Discover how GPOs drive cost efficiency and customer-centricity, with a shift towards holistic service models. Produced by SSON Digital, this report provides essential insights for staying ahead in the evolving SSO and GBS landscape.

This report delves into the crucial moment for the global Shared Services industry, grappling with the impact of digital transformation on its usual efficiency. Our yearly survey of Shared Services and Global Business Services leaders highlights the evolving skills needed for greater value, despite the challenge of their scarcity. Access the report for insights from our latest survey, revealing the priorities and strategies of shared services leaders for the coming year.

The "Ask the Expert" booklet compiles strategic advice from shared services and GBS leaders on critical topics like stakeholder alignment, employee engagement, recruiting talent, and performance metrics. By accessing a copy, you gain actionable tips and best practices to tackle your organization's unique challenges on the journey to shared services excellence. Access your copy to gain practical insights that will help you build, manage, and optimize your own successful shared services organization.

With efficiency and experience getting impacted due to legacy processes, transformation became a priority for Riles Jones, a Customer Service Operations Manager with Texas Instruments. That's when she reached out to Infosys BPM, who - with an impactful, award-winning modernization program - delivered enhanced efficiency, rising customer satisfaction scores, as well as over $600,000 in cost savings. 

Discover what’s top of mind for GBS leaders as we head into 2025 with our ‘Shared Services & Outsourcing Week 2024: A Year in Review’ report. Inside, you’ll find key insights on transformation strategies, customer-centric automation, and actionable tips that will help you stay ahead of the curve in the evolving shared services landscape. Plus gain a sneak peak into what expect at SSOW 2025. 

With more than two years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite [perhaps even because of] an increasingly remote and hybrid workplace – enabled by the acceleration of “everything digital,” the recognition that automation is a game-changing capability, and the adoption and expansion of new service lines. This Visual Analytics Workbook provides some of the most influential trends that will impact your Shared Services operation in the year ahead, and ensures you face the future well-prepared.

Brush up on your knowledge with SSON's comprehensive guide to the most vital acronyms in shared services and Global Business Services (GBS). Whether you are a seasoned professional or a newcomer to the industry, this infographic is your passport to understanding the language of efficiency, collaboration, and innovation.

This article divies into the evolution of Shared Services, moving from traditional cost-efficiency to value creation through cutting-edge technology. Access a copy to explore the impact of generative AI and digital tools, offering insights that could shape your organization's future.

Explore how to create a shared services model that drives both efficiency and innovation in SSON's new article, featuring insights from Sumit Mitra, CEO of TESCO Business Solutions. Covering key areas like cost optimization, talent management, and business partnerships, this article provides practical strategies to help your GBS thrive.

Discover how the next generation of GBS leaders is transforming the landscape of shared services. In this article, Deborah Kops explores the unique traits and approaches of these innovative leaders, shedding light on how their fresh perspectives can shape the future of GBS and drive meaningful change within organizations.

This article delves into the unique career challenges facing GBS leaders, especially when it comes to moving into broader roles within their organizations. With candid insights, Deborah Kops explores the barriers to career mobility for GBS professionals and provides actionable strategies to help leaders navigate these roadblocks and unlock new career pathways. Access a copy!

Last March at Shared Services and Outsourcing Week, Directors, VPs and Heads of shared services came together to learn, network and search for solutions to optimize their global business processes. Download the Past Attendee Snapshot to see who attended including:

• VP, Service Excellence, Johnson & Johnson
• Director HR Process Delivery, Cox Automotive
• Vice President - Enterprise Business Services Strategy and Capabilities, Kaiser Permanente
• Global Head of People Services, Bristol Myers Squibb
• And More

This March at Shared Services & Outsourcing Week, over 1000 Shared Services and GBS executives from companies like McDonald's, Mars, Walmart and more are coming together to network and meet with vendors who provide solutions in IA, financial automation, HR automation, BPO, process mining/discovery and more.

Learn about sponsorship opportunities by downloading the sponsorship event guide, or request a copy directly by emailing sponsor@iqpc.com.

Take a look at the 2025 Sponsorship Prospectus for information on the thought leadership and networking opportunities available at SSOW March 2025! Inside you can find a list of our current sponsors, unparalleled networking experiences, a breakdown of attendee demographics, sponsorship branding opportunities, and much more!

Download the Floor Plan and see the full layout of our reimagined Expo Hall at Shared Services & Outsourcing Week including:

• Booth Locations
• Thought Leadership & Networking Pavilions
• Remaining Inventory
• And More
  

The Launchpad - Powered by SSON is specifically designed for early and growth-stage startups as well as new and innovative products/solutions. This dynamic platform will showcase a curated selection of live demos spotlighting cutting-edge technology with practical, real-world applications. Participating companies will vividly illustrate how their technology and solutions bring substantial value to an audience seeking nimble, analytical, and automated solutions that seamlessly align with their mission-critical objectives.

Download the Agenda for Shared Services & Outsourcing Week this March and get an inside look at:

• Industry Experts Attending
• Audience Breakdown
• Current Sponsors
• Event Itinerary
• And Much More

The 2024 Award Winners Compilation showcases the achievements of last year’s top SSON Impact Award winners, highlighting how each team tackled complex challenges and delivered standout results. Dive into these success stories to gain insights into innovative strategies and discover inspiration for your own organization’s path to excellence.

The brochure provides essential details, including eligibility criteria, submission guidelines, and important dates for SSON's 2024 Impact Awards ceremony, making it a must-read for all North American Shared Services practitioners seeking recognition and celebration of their successes.

About This Award: Automation has changed the nature of SSO/GBS work over the past decade plus. The impact of automation on service delivery can take many forms – workflow technology, self-service systems, Robotic Process Automation, and now also Artificial Intelligence. The options are endless and ever-expanding. This Automation Impact award is focused on the strategic automation methodology being implemented, its benefits, and the hard, quantifiable impact that the automation has brought to shared services.

Please return the completed application to will.thomae@ssonetwork.com 

About This Award: Traditional Business Continuity Plans have come under the spotlight since the pandemic caused major upheavals. Shared Services operating at the forefront of business support have had to reconsider their resilience strategies and double down on them to reassure the enterprise. This award category is focused on the crisis management, risk management, and business continuity strategies that are securing long-term stability in shared services and global business services, with a focus on long-term impact.

About This Award: Creative Talent Management can take many forms: long term leadership capability, building a strong talent pool, creating a culture in which managers are accountable for their talent, defining the right profile of people and skills, etc. Managing talent effectively is a major challenge. This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that Shared Services have achieved in talent management.

About This Award: Customer Centricity in Shared Services can take many forms: understanding and meeting customers’ expectations, effective management of customer needs, designing the experience, complaints resolutions, developing metrics that matter, and encouraging feedback that drives continuous improvement. As customer expectations and behaviors have caused seismic shifts across business models, organizations have enhanced their focus on customer experience through front, middle and back office processes. This Award will focus on how business services are driving a consistent and seamless experience across all of customer touchpoints. This award category is focused on the strategy, methodology, benefits, and hard improvements Shared Services have made to improve the focus on their customers.

About This Award: Change Management & Business Transformation can take many forms: a different means of managing service delivery, increasing specialized knowledge, offering “expertise” services, accelerating digital transformation, embracing the workforce of the future, etc. Shared Services are the engines driving transformation, so how are they reflecting today’s enterprise priorities? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation required for execution and growth. This award is focused on the strategy, improvement methodology, benefits and impacts achieved by Shared Services along with their ability to navigate hyper-change.

About this Award: Finance Transformation can be measured in various ways. Cost cutting, of course, but also value-generation, faster cycle times, data standardization, or leveraging cognitive technology to improve decision-making – to name just a few. This application focuses on the results or outputs of a specific Finance Transformation, highlighting its impact in measurable terms compared to the initial baseline.

About This Award: HR Impact can take many forms: improving employee experience, becoming an employer of choice, elevating self-service capabilities, increasing personalization and customization, better business partnering, leveraging analytics to support HR processes, reducing cost, and fostering innovation through digitalization and new generation technologies. This award category is focused on HR transformation resulting in measurable “impact” such as cost, capability, workforce, talent, etc.

About This Award: Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of continuous improvement, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value-add. This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organization.

About This Award: Service providers form an invaluable part of the service delivery ecosystem. For those SSO/GBS that elect to use a third party BPO (business process outsourcer), the resources they can tap, along with the expertise and technology thus offered, are core reasons for outsourcing. There are hundreds of service providers that Shared Services Organizations can utilize to help improve their processes, apply their technologies and achieve a higher level of service for internal customers. This award category is focused on singling out a service provider that has improved an SSO’s impact and efficiencies beyond the original scope – and which has, therefore, become an invaluable partner – not only to the SSO, but the business, as well.

About This Award: There are hundreds, if not thousands, of technologies that Shared Services can utilize to improve their performance and outputs. This award category is focused on singling out one technology solution that has significantly impacted a Shared Services’ performance to the extent that it has become invaluable. This application could relate to a new implementation, or expanded use of an existing technology.