Review the SSOW Post Show Report from 2023! This highlights who attended, key learnings, the connections attendees made and so much more. To request a copy via email, click here!

The report includes key highlights from the event, such as:

• Which companies and organizations attended
• Geographic breakdown of attendees
• Attendee & speaker testimonials
• Memorable events from the conference
• Impact award winners
• Social shares
• And much more!
  

Enjoy 3 case studies on how leading-edge companies are leveraging HR shared services to transform HR delivery:

• TEN INSIGHTS FROM A GLOBAL HR TRANSFORMATION by Zach Wemple, Vice President, Human Resources, Evoqua Water Technologies
• CREATING A SEAMLESS EMPLOYEE EXPERIENCE by Mehdi Bhagat, HR Services Centre Lead Americas, Microsoft
• TIPPING THE SCALE: HOW TO LEVERAGE YOUR SIZE FOR RECRUITMENT AND PRE-BOARDING by Kelly Furbee, Vice President, Talent Acquisition, HCAA

4 case studies on how real-world shared services and GBS leaders are reaching new heights of efficiency and performance with RPA, Intelligent Automation and Artificial Intelligence: 

• HOW INTELLIGENT AUTOMATION TURNS SHARED SERVICES INTO A REVENUE VEHICLE FOR THE BUSINESS by Mel Steals, SVP - Strategic Planning and Analysis - Treasury, PNC
• INNOVATION SESSION: WHAT’S IN YOUR VALUE-ADDED SERVICE CATALOGUE? by Chet Chambers, Senior Director, Innovation, HP
• CREATING A BETTER WAY THROUGH RPA by Tony Staniak, VP of Operating Accounting & Finance Continuous Improvement, QuadGraphics
• DIGITAL TRANSFORMATION: BRINGING THE POWER OF INTELLIGENT PROCESS AUTOMATION TO LIFE by Lee Coulter, CEO, SVP, Ascension Ministry Shared Services

There is no quicker way to get C-Suite attention then by generating cold hard cash, and the good news is there are so many ways to do it! This session talks through some tried and tested methods to improve cash flow:

• Generating cash through earlier payments: How can you negotiate with suppliers to get what you want?
• Automating credit, collections, dispute resolution and cash application

Presentation by John Transier, SVP Finance Shared Services, Harland Clarke

From our GBS Vision track, Daniel A. Mahlebashian, Executive Director, Global Business Services, General Motors Corp. discuss how his team has leveraged RPA in GBS. Key points include:

• The technology is proven, proof of concepts completed – what’s the next major hurdle?
• How to bring the technology to scale: Buy vs. build – what is the decision tree? Is it a binary choice or is there a hybrid approach?
• What is your GBS data strategy and how does it enable your IA strategy?
• What are the geopolitical, social and ethical considerations of automation?

Learn how to use the GPO model to provide end-to-end services and continuously improve. Master how to drive process excellence globally. Understand the Importance of Process Excellence and grasp Global Standardization

Presentation by John Sparks, Senior Director, Shared Service Operations & Implementation, World Vision International

Reconciliations play a vital role to the overall financial statement close process. Improperly done they can lead to errors and open you up to risk. However, properly managed they can result in unexpected value that stretches well beyond the SSC. In this presentation, Mandy Strider, Director, Accounting, Interstate Hotels (Hosted by Blackline) discusses the need for global standardization of the balance sheet reconciliation process which can lead to compliance with policies, reduction of risk and visibility into the global close process. Download this presentation to hear one company’s journey to an improved close through standardization and the use of a cloud automation tool.

Dive into this SSON survey based report on the state of the shared services industry! Read more about how digital innovations are redefining the industry and expanding the scope of what is possible.

How do you add value back to your enterprise in a sustainable way? How can you make a lasting impact? For GE the answer comes through their commercial SSC. Stepping away from traditional transactional activities GE’s GBS is focused on actionable insights and growth; delivering cash, revenue generation and even lead generation for the business. In this presentation, Chris Bevacqua, Commercial Shared Services Leader, GE Global Operations, discusses their route to forming this innovative model and how they used digital transformation to enable it.

Unlike the incremental approach that companies have traditionally taken to shared services, there are a number of intrepid firms going straight to GBS. In this presentation, Chris McCann, Director, Global Business Services Strategy and Enablement, at Bose Corporation, shares their bold transformation; why they chose this route, the blueprint and how they managed their workforce through this rapid change.

Millennials already form over 50% of the workforce, but at Bacardi SSC its 90% which incidentally is exactly the target population for their products. To harness the skills of this demographic they have created a series of very successful initiatives including mentoring programs, branding, rising stars and an aggressive work-life balance agenda. On top of this their social media policy includes internal Facebook pages and Instagram, which is being harnessed to drive engagement and retention. Download this presentation by Christian Rodriguez, Senior Director, Global Shared Services, Bacardi, to learn more. 

There are many ways your shared services can add value back to the board. As you move beyond cost-saving, it’s vital you explore these to keep driving your shared services forward. In this presentation, Steve Ellis, Senior Director of Shared Services, at Dana Incorporated, examines their SSO Journey evolving from a Transaction provider to a Value Add & Solution provider and how this allowed them to use the SSC to liberate executives’ time, whilst simultaneously providing strategic insight that contributes to company top and bottom line.

Imagine how your CEO would react if you delivered true business value and digital transformation without requesting an increase in your budget? This is exactly what P&G is doing. As part of its ongoing commitment to continue taking shared services to the next level, P&G now is on a transformational journey to create the next generation shared services that is entirely self-funded. To do this, they are focused on automation while fully embracing exponential technologies like AI, outcome-based work-process design and machine learning. This, in turn, has enabled them to deliver vast efficiencies and drive true value for the business. In this presentation, P&G’s GBS President Julio Nemeth takes us through how they delivered their incredible transformation including overcoming the perennial challenges of developing the talent needed, end-to-end process management and stakeholder buy-in.

Process redesign is not for the faint of heart. It takes time, guts and drive to change something that is often entrenched in company history. What are some key areas to think of when undergoing an end-to-end transformation within the Customer-To-Cash and FP&A functions. In this presentation, Daniel Willoughby, Director, Strategic Initiatives, Coca-Cola European Partners, discusses:

• Efficiency or Effectiveness – What is the key driver?
• What critical governance is necessary for the removal of ‘silo’ operations
• How to align with the business needs

Pricing, Sales, Marketing, Treasury, Risk; there are a wealth of innovative activities being integrated into shared service centers. In this presentation,Chet Chambers, Senior Director, Innovation, HP, examines a few of the most innovative service catalogues around and looks at:

• What are the most exciting activities being added into the SSC
• Service-depth: What is actually being provided?
• What’s Next?: What new activities can benefit from a SSC environment?

Facts & Figures from our 2018 Women in Shared Services Workshop. Check out this overview of where women stand in the shared services workforce in terms of demographics, leadership trajectories and key challenges.

Video version of our 2018 Women in Shared Services Workshop presentation. Outlines the current state of women leadership in shared services.

Check out this presentation from the 2018 tour of Coca-Cola's HR Shared Services Center to learn more about the history, structure, growth and future of their cutting edge SSC.

The video version of their 2018 Site Tour presentation that outline the origin, organization structure and evolution of their world-class HR Shared Services Center.

Do you need to delight every customer or is fast and easy to deal with enough? Finding the right level and creating a culture that can deliver it is vital. Watch this session from the 2018 SSOW to hear best practices from Matt Willden, Customer Experience Leader, Amazon for:

• Ensuring your employees are empowered for quick service recovery
• Gathering effective customer feedback and using it to progress up the value-chain
• Examining your operating model in line with CEM
  

Fast track your attendance with our 2019 Shared Services & Outsourcing registration form! Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com

Download this application to apply for the SSOW 2019 Automation Impact Award! Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organization.

Download this application to apply for the SSOW 2019 Business Transformation Impact Award! This award category is focused on the strategy, improvement methodology, benefits, and hard improvements that have been made by shared services organization. SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Download this application to apply for the SSOW 2019 Change Management Impact Award! This award category is focused on the strategy, improvement methodology, employee engagement techniques, benefits, and hard improvements that a shared services organization have made to navigate through change.

Download this application to apply for the SSOW 2019 Creative Talent Management Impact Award! This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that a shared services organization have made to talent management.

Download this application to apply for the SSOW 2019 Customer Centricity Impact Award! This category will focus on how business services utilizing traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints with both internal and external customers. This award category is focused on the strategy, methodology, benefits, and hard improvements a shared services organization have made to improve the focus on the customer.

Download this application to apply for the SSOW 2019 Process Improvement & Value Impact Award! This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organization.

What kind of impact have you made? Apply now for SSON's Shared Services & Outsourcing Impact Awards! Position yourself as a thought leader in the global industry of shared services. 

Claim bragging rights to the following honors:

• Automation Impact Award
• Business Transformation Impact Award
• Change Management Impact Award
• Creative Talent Management Impact Award
• Customer Centricity Impact Award
• Process Improvement & Value Creation Impact Award

Download for details and applications.

Access this blog post courtesy of proud sponsor Direct Commerce on the digital workforce influence that has taken over shared services centers. Take a closer look into what the future holds for the digital workforce trend and how it will leverage shared services operations.

The role and value-add of Shared Services are constantly being redefined as both the internal and external enterprise environment continues to shift.

Digitalization, demand for real-time data, and more recently, automation, are combining to pressurize Shared Services to react and adapt. Forward-thinking leaders are looking ahead already, so that they can meet the demands of tomorrow, and hit the ground running.

The turning point for this new-and-improved approach hinges on empowered employees that can solve problems on their own. But given the significantly different type of work that will increasingly be asked of Shared Services, one of the stumbling blocks is making sure employees have the competencies to meet these new demands.

Traditional skillsets won’t suffice to offer the value-add that today’s business customers need to stay ahead. The challenge, therefore, is to identify the new skills needed to problem-solve, and then figure out how to resource and ‘teach’ them.

In this report by SSON, we take tackle these 3 questions:

• What are the biggest skills gaps? 
• How do you train managers to be better leaders?
• How are leading-edge companies developing next generation skillsets in SSC employees?

Also includes data from our 2018 SSON’s State of the Shared Services & Outsourcing Industry Survey.

Take a glance at the continuous improvement focused content presented at the 23rd Annual Shared Services & Outsourcing Week!

Learn how to continuously maximize your operations with sessions, workshops, and executive speakers at SSOW.

To receive a copy in your inbox, please email geena.monaco@iqpc.com

Enlighten your workforce with intelligent automation knowledge at Shared Services & Outsourcing Week! Engage in interactive discussions, workshops, and site tours exploring the intelligent automation landscape at SSOW to learn how to transform your operations.

According to a recent study by IBM, people are now prioritizing security over convenience when it comes to logging into applications and devices. Access this report to review the generational difference between traditional login methods and biometric security. To receive a copy of this in your inbox, please email geena.monaco@iqpc.com

Data analytics management has been highlighted as key role in shared services improvement strategies. This article explores the capabilities, tips on managing data successfully, and how proper data management can help excel your operations. To receive a copy, please email geenamonaco@iqpc.com

Value-added trends, such as data analytics, are slowly emerging as a key tool to optimize shared services centers. Access this article to learn more about the value-added trend, data analytics processes, how to manage it wisely, and how other enterprises are implementing it for process improvement. To receive a copy in your inbox, please email geena.monaco@iqpc.com

Access this informational piece for an overview of the Latin American global business services and outsourcing focused content offered at SSOW! Learn more about the shared services landscape in Latin America as well as cultural differences and opportunities.

Check out this article courtesy of proud sponsor Artsyl Technologies discussing the myths and true benefits of RPA. Learn more a out how RPA can boost your operations without taking over the human workforce.

Review this in-depth market report with insights into how you can utilize IA as leverage for a successful digital transformation. Learn more about the proper steps to take and objectives to set to help excel you digital transformation process. To receive a copy in your inbox, please email geena.monaco@iqpc.com

Learn more about the disruptive technology speakers and topics at Shared Services & Outsourcing Week like blockchain, using chatbots in HR services, machine learning for shared services, and more!

Your business surrounds customer experience! Learn more about the strategies that will properly train, equip, and empower your CX services to improve your entire operations process and effectively enhance your business. To receive a copy in your inbox, please email Geena.Monaco@iqpc.com

Access our Calendar of Events for an overview of all of our conferences! From finance to HR, SSON showcases exceptional events with industry leading keynotes, insightful content, and collaborative workshops with a goal of providing an incredible experience.

SSON's Shared Services & Outsourcing Week SSON's Shared Services & Outsourcing Week Impact Awards is a globally recognized, annual industry awards ceremony. Impact Awards is a globally recognized, annual industry awards ceremony. Each year we highlight companies that have gone above and beyond in each category including Customer Centricity, Business Transformation, Creative Talent Management, and Process Improvement & Value Creation. Each award winner is chosen by a panel of esteemed guest judges. Check out the 2019 winners by filling out the form or request a copy via email carson.bunting@iqpc.com!

The way that Human Resources officials hire and retain employees is changing. In the evolving workforce, employees care more about company experience and personal development in the workplace now more than ever. Two billion dollars have been poured into HR technology in the last two years alone, and yet 45% of companies still spend most of their capital trying to change infrastructure instead of investing in cutting edge HR technology. Get the HR tech global report to find out the key stats on the human resources industry and how your company could benefit! To receive a copy directly into your inbox email carson.bunting@iqpc.com. 

The State of AI is always changing and always shifting. The AI 2020 Global Report will dissect questions such as these: 

• Which sectors are set to benefit most from artificial intelligence?
• What are the perceived future challenges of AI.
• What AI and IE tools could have the most significant impact on your business.

If you'd like to receive a copy directly in your inbox, email carson.bunting@iqpc.com 

You've done a lot of hard work this year--we know. That's why this year we want to celebrate you and your team at the SSOW 2020 Impact Awards Gala! Nominate your team or a client/friends team on the form below to honor your impact! Or email carson.bunting@iqpc.com  if you want to receive the application kit directly! 

You've done a lot of hard work this year--we know. That's why this year we want to celebrate you and your team at the SSOW 2020 Impact Awards Gala! The Shared Services & Outsourcing week are a globally recognized awards gala for shared services and outsourcing teams. Nominate your team or a client/friends team on the form below to honor your impact! Or email carson.bunting@iqpc.com  if you want to receive the application kit directly! 

Statutory reporting is the next big leap for shared services. SSON has conducted their annual survey and found that over four out of ten companies have centralized all or part of their reporting process. One third of the industry will begin to implement shared services within their reporting processes in 2020. Access the report to discover:

• What's preventing some companies from centralizing 
• What are the challenges moving reporting to an SSC model
• For tax and finance processes, what is the investment priority
• What are the top five things needed to make your implementation seamless 

To receive a copy directly into your inbox, email carson.bunting@iqpc.com. 

In 2021, amidst the persistent effects of the pandemic, this global market report emphasizes the importance of adapting to change and focuses on five critical areas:

• The evolving landscape of remote work and its impact on mental and physical well-being
• Discoveries that organizations no longer require costly real estate investments and can embrace virtual teams
• The heightened significance of digital transformation in ensuring resilient operations
• The enduring fundamentals of shared services, despite ongoing changes
• A strategic approach to staying ahead in a dynamic environment

Read it now!

According to SSON’s most recent industry survey, GBS is the preferred target operating model for Shared Services leaders around the world, with a large segment already committed to the model, and another planning to move to GBS within the next five years.

Here are five reasons GBS should be on your agenda to drive your future enterprise strategy:

• The Engine To Drive Digital Transformation
• A Driver Of Business Partnership And Customer Experience
• Making The Future Of Work Happen
• Supporting Smarter Decisions And Action Through Data
• Driver Of Strategies And Tactical Benefits Beyond Service Delivery

The top three objectives for North America shared services & GBS in 2022 are to leverage more automation platforms, improve culture and branding, and rethink their operating model.

This interactive Visual Analytics Workbook seeks to uncover the Future Trends of Shared Services and GBS in North America. It will examine the expanding role of shared services, diversity and inclusion, digital strategy and priorities, latest automation tools, as well as benchmarks from the Top 20 Most Admired SSOs & GBS 2021

Explore part one of the Insights from Onsite Report of SSOW 2018! Access the report for speaker interviews, a past attendee overview and more. If you would like to receive a copy to your inbox, email geena.monaco@iqpc.com 

This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.

Re-imagine IT with this article from our proud sponsor Antworks! Review this article for industry insights into creating solutions with the help of machine learning and cognitive automation.

This report cuts through the hype and provides insight on how to put together your finance transformation journey. Including top benchmarks to follow, enablers to finance transformation, a case study and more, this "CFO Playbook" contains the top information needed for successful finance transformation. To receive a copy, email geena.monaco@iqpc.com. Courtesy of Blackline.

The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?

Here are five simple and straightforward tips on how to improve your Shared Services customers’ experience.

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a very different attitude to the opportunities that blockchain represents to both the digital back and front offices, and pretty quickly, or risk being left behind.  See why by downloading this newly released article or email enquiry@iqpc.com to request a copy!

We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing payroll can result in huge efficiency savings and value for the business. Read more about the benefits of globalizing payroll in this whitepaper or email enquiry@iqpc.com to receive a copy.