From our GBS Vision track, Daniel A. Mahlebashian, Executive Director, Global Business Services, General Motors Corp. discuss how his team has leveraged RPA in GBS. Key points include:

• The technology is proven, proof of concepts completed – what’s the next major hurdle?
• How to bring the technology to scale: Buy vs. build – what is the decision tree? Is it a binary choice or is there a hybrid approach?
• What is your GBS data strategy and how does it enable your IA strategy?
• What are the geopolitical, social and ethical considerations of automation?