In this insightful interview, Turan Sahin, CEO of Allianz Services, discusses "Redefining GBS in the Next 10 Years" and shares his visions for value delivery. Sahin explores the evolving definition of value in GBS and its impact on future organizations. He also examines the role of GBS in driving innovation and suggests practical strategies for enhancing organizational value. Additionally, Sahin reflects on the significance of emerging technologies like AI and analytics in shaping the future of GBS.

In this engaging interview from Shared Services & Outsourcing Week (SSOW), Candace Dingman, Senior Vice President of Global Shared Services at Davies, shares her insights on the successful implementation of SAP HANA across 72 countries. With a focus on the roadmap and strategies that contributed to one of the fastest implementations to date, Candace offers invaluable lessons for organizations looking to undertake similar transformation.

In this exclusive interview from Shared Services & Outsourcing Week (SSOW) 2024, Sandeep Arora, Head of Global Business Services at The Clorox Company, delves into the transformative journey from SLAs (Service Level Agreements) to XLAs (Experience Level Agreements). Discover how focusing on XLAs can lead to outstanding customer satisfaction and service excellence.

In this compelling Shared Services & Outsourcing Week (SSOW) interview, Fernando Hueglas, Head of Finance Business Services at Fortune Brand Innovations, dives into the strategies for proving the value of shared services to gain essential support for expansion. Fernando shares his perspective on how shared services can drive meaningful impact across an organization—even when cost savings aren’t immediately apparent.

In this insightful interview from Shared Services & Outsourcing Week (SSOW), Julie Schwendimann, Vice President of Global Shared Services Operations at Stanley Black & Decker, shares her expertise on enhancing the Order-to-Cash (O2C) cycle to improve the customer journey. With years of experience optimizing finance and shared services processes, Julie provides actionable strategies for addressing key challenges in O2C.