Currently, we are living in the 6th wave of innovation. From utilizing water power and mechanization in the 1700s to digital networks and biotechnology in the 2000s--innovation has come a long way. As we enter the 2020s, technology and smart automation will take center stage. 

Figure out how to drive smart automation by: 

• Automating decision-making during service orchestration
• Implementing service initiation via unstructured requests
  
• Leveraging communication between humans and machines
• Extracting information from unstructured data

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