In 2021, amidst the persistent effects of the pandemic, this global market report emphasizes the importance of adapting to change and focuses on five critical areas:

• The evolving landscape of remote work and its impact on mental and physical well-being
• Discoveries that organizations no longer require costly real estate investments and can embrace virtual teams
• The heightened significance of digital transformation in ensuring resilient operations
• The enduring fundamentals of shared services, despite ongoing changes
• A strategic approach to staying ahead in a dynamic environment

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