Shared Services & Outsourcing Week Conference

Human Resources (HR) at SSOW

SSON’s Shared Services & Outsourcing Week is your one-stop-shop for human resources content. We’ve compiled 4 days of the very best speakers, sessions, and experiences for you to share with other HR professionals from around the globe. Register today for your opportunity to be part of the world’s largest and longest running shared services conference.

Why Attend?

This year's agenda will focus on the most pressing and current trends within the Shared Services & Outsourcing Community including human resources. According to our SSON Global Marketing Report, workforce management, learning and development, onboarding, and hire-to-retire are all falling into shared services’ scope of work, expanding SSO’s human resource remit. We understand the most pressing challenges human resources leaders and workers are facing this year, and we’ve designed our program to meet your needs. At SSOW, you can design your agenda around what matters most to you.

Key Topics and Themes

• Workplace Well-Being and Balance

• Authenticity in Career Success

• Women in Leadership Best Practices

• Personal Brand Development

• Diverse Networking Strategies

• Impacts of the Great Reshuffle

• Agile Mindset for Employee Growth

• Recruitment Efficiency with Gen AI

Featured Sessions

All HR Sessions

• Generative AI for Human Resources Bootcamp

Cut through the noise and get all the answers to the questions keeping you up at night on generative AI at this dedicated bootcamp. This was designed with Finance leaders in mind to help navigate the benefits and intricacies of this technology to better support your business goals in a competitive landscape.

- Unlock the Potential to Streamline Transactional Finance Activities by Harnessing Unlabeled Data: Learn how Generative AI can help automate report generation, billing, payments, collections and more to boost productivity and efficiency for the business through capacity creation.

- Maximize Insight Generation and Strategic Decision-Making for Better Outcomes: Leverage the power of interpretation to create value from your data and make meaningful decisions for long-term profitability and growth at scale.

- Redefine Time for Your Workforce to Cultivate Strategic Value with the Support of Augmentation: It’s not about replacing workers, it is about optimizing their time and leveraging strategic thinking to better benefit the business. Hear ways to motivate your workforce, leverage change management tools and create a plan to upskill your workforce to complement and maximize automation.

- Advance Digital Leadership, Build Your Tech Roadmap and Plan for Scalability to Support Your Enterprise Goals: Learn how to become an advocate for transformation initiatives, hear best practices to partner with C-suite and tech teams to bring your use cases to fruition and consider factors that impact bringing your technology to scale.

- Access Innovative Technologies Leading the Market for Optimal Adoption: Learn how gpt powered tools can support your business goals and effective strategies to maximize capabilities with the right technology partner. will gather CFOs, CAOs, Controllers and Finance leaders to take a deep dive into the opportunities and successful use cases of how generative AI can advance business and strategic tips on how to scale this technology enterprise-wide.

• SSOWomen's Day: Keynote: Well-Being and Well-Becoming: Creating the Future of Work Communities

How can we encourage our team to bring their whole self to work? Balancing the personal and professional in a way that supports overall well-being. As we rethink the world of work – flexible hours, hybrid models, technology-driven workplaces – are we losing sight of the human element that should remain at the heart of everything we do? Empowering others to be their best Cultivating a culture of well-being in the workplace

• SSOWomen's Day: Unleash Your Authenticity: Steps to Success in Your Career

Learn from the inspiring story of Latosha Deloney, who progressed from answering phones as a minority girl to a position reporting to a female VP of Operations. The path to success is not always linear, and setbacks may occur. However, staying true to your authentic self and consistently taking steps towards your goals will ultimately lead you to a fulfilling and successful career. Latosha Deloney's journey serves as a reminder that with determination, self-belief, and the support of others, you can overcome obstacles and achieve great heights.

- Recognize your unique value as an asset

- Surround yourself with supportive leaders who uplift and champion you

- Embrace and showcase your authentic self to thrive in your professional journey

• SSOWomen's Day: Mastering the Art of Negotiations

Discover practical strategies, techniques, and mindset shifts to enhance self-confidence, master negotiation tactics, and assertively navigate workplace challenges, empowering you to thrive and succeed in your career.

- Cultivating self-confidence: Explore techniques to boost self-confidence, overcome self-doubt, and project a strong and assertive presence in professional settings

- Mastering negotiation skills: Learn effective negotiation strategies, including preparing for negotiations, advocating for your worth, and securing win-win outcomes

- Assertiveness in action: Understand the power of assertiveness in setting boundaries, expressing opinions, and advocating for yourself and your ideas, fostering respect and achieving career goals.

• SSOWomen's Day: Shared Voices: Women in Power Share Their Best Practices

Join SSO Women trailblazers in this tell-all session as they share best practices for existing loudly in various contexts, including leadership, coworker relationships, and more. Learn to move confidentially, take up space, sharpen your leadership skills and combat imposter syndrome.

• SSOWomen's Day: Unleashing Your Potential & Building Your Brand

Discover strategies to develop and amplify your personal brand, enhance your professional image, and stand out in the workplace, enabling you to achieve your career aspirations.

- Crafting your personal brand: Explore techniques to define and communicate your unique value proposition, expertise, and professional identity, aligning your brand with your career goals

- Cultivating a strong professional image: Learn strategies to enhance your professional appearance, executive presence, and online reputation, projecting a confident and authentic image that aligns with your personal brand

- Leveraging networking and social media: Discover how to effectively leverage networking opportunities, personal connections, and social media platforms to expand your professional network, showcase your expertise, and enhance your visibility and influence in your industry.

• SSOWomen's Day: Building and Leveraging a Diverse Network: The Key to Success for Women in SSO

Learn how to debunk networking myths, assess the strengths and gaps in your network and harness its power. Identify mentors, role models and influencers that can help advance your career in Shared Services.

• Keynote: Impacts of the Great Reshuffle and the Future State of Business

We’re operating in unstable times, and we’re seeing visionaries restructure and reorganize work to meet the evolving needs of the business. This is an opportunity to take a deeper look into the gains that could be realized and understand the change that is coming.

- Go back to the drawing board and innovate your operating models

- Navigate new opportunities to drive growth

- Become a hero and a better partner to the business and increase your value

• Unlocking Potential: Embracing an Agile Mindset to Empower Employee Growth and Drive Organizational Success

As employee needs continue to evolve with a strong focus on upward mobility, it's imperative that we don't cling to outdated hiring methods. The adoption of an agile mindset enables the organization to rapidly adjust to new demands and priorities, ultimately empowering our employees to grow and develop with our support.

- Empowering employees by offering clear pathways and timelines for career growth advancement
- Driving innovation and success by shifting from traditional hierarchical structures to a more outcomes-driven model
- Cultivating a strong and unified workforce by requiring senior leaders to rotate through different departments

• Revolutionizing Recruitment with Gen AI: A Case Study in Efficiency and Personalization

- Explore the profound impact of personalization on the recruitment process and its extension into the onboarding experience

- Uncover strategies to enhance candidate experiences through personalized automation

- Actionable takeaways to enhance your own recruitment process

• Interactive Discussion Groups (IDGs)

- Creating a Seamless Onboarding Experience

- Empower, Engage and Elevate Employee Experience

- Transforming to a Service First Culture

- Upskilling Talent through Centers of Excellence Strategies

- Championing DEI within your GBS

- Digitalizing Data & Streamlining Workflows

- Developing End-to-End Digital HR Services

• Think Tank: Your First 100 Days: What are your KPIs for building a Shared Service Center

Focus on these 3 areas when launching your SSC.

- Strategic Alignment between SSC objectives and organizational goals
- Build a talented team and define roles & responsibilities
- Streamline processes and select the right technology to support operations

• Expanding to New Frontiers: Mastering the Challenge of Global Standardization

Erika Beltran will unveil her expert insights on conquering the challenges of expansion to new frontiers. Learn how to leverage automation and standardized processes to thrive amidst diverse cultures, systems, and regions.

- Discover the art of hiring the perfect talent and crafting irresistible compensation packages to build a robust global workforce
- Empower global standardization
- Understand the intricacies of technology processes in different regions

• The Power of an Intelligent Centers: Accelerate End-to-End Value through Innovative Technologies

As we embrace a work-from-anywhere model in a globalized workforce, this session delves into the profound implications of accelerated automation on shared services and its dynamic evolution as a key player.

- Determining the impact of accelerated automation and its implications for shared services and GBS operations
- Leveraging technology to optimize processes, drive efficiency, and support business growth within shared services and GBS
- Gaining insights on disruptive and AI technology to increase scope

• Track: Navigating Career Growth within GBS: Crafting Strategic Pathways

Uncover the strategies essential for nurturing talent, driving organizational success, and ensuring a skilled and agile workforce for the future. Discover how to embrace career planning as a cornerstone for building resilient, high-performing teams that drive innovation and success.

- Nurturing talent, driving organizational success, and ensuring a skilled and agile workforce for the future
- Upskilling talent with skills needed for future leadership and excellence
- Create tailored pathways for professional growth that advance individual careers and contribute to the overall success of GBS initiatives

Speaker Spotlight

Testimonials

• "I think the highlight has been meeting other folks in my industry, the knowledge sharing. The sessions that I’ve been to so far have been really enlightening. It puts shared services and the progression of shared services in a different perspective."

      - Patrick McClain, Executive Director, HR Shared Services, University of California, San Francisco

• “Number one is the people. I’ve connected with a lot of colleagues. I love to talk with them because their challenges are very similar across countries across industries, so we get a lot of ideas from each other. Having the opportunity to share my ideas with these people is very useful for me because it gives me time to reflect on what we’re doing. It’s just an awesome time."

      - Hector Gonzalez, HR Digital Transformation, Solistica

• "Personally, it was a very enriching experience and professionally, without a doubt, something extremely useful to learn about market trends and generate networking.I hope to see you again soon!”

      - Gonzalo Garcia, Global HR Shared Services Director, Ternium

Additional HR Resources

Trends in HR Investment Priorities

Common challenges like workforce transformation and upskilling are pushing decision makers to source innovative solutions like analytics and cloud systems at Shared Services & Outsourcing Week 2020. Over 40% of SSOW attendees lead a multi-functional HR shared services center, making this the perfect opportunity to showcase how your business can optimize HR operations. Access the Trends in HR Investment Priorities for more details on the solutions HR leaders are looking to invest in and common challenges they face.

10 Characteristics of the Top Performing HR Services Organizations

HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully. This report contains:

• An analysis of the top performing HR services across organizations

• A "Best Practices" model for HR services

• How to utilize technology to your advantage and design strategic support

• Key strategies for optimization services

• and more!

How Agile HR is Supporting Innovations Around the Future of Work

Clare Dickinson AVP & Head of People Services at Sun Life, tells SSON all about how her company prioritizes people and uses Agile HR tech to improve employee experience. In this report Dickinson outline how to implement new process and technology into your company today. As the AVP & Head of People Services, Dickinson is responsible for Sun Life's Global Digital HR Road-map as well as HR Services Delivery, administration and payroll. Grab the report and learn:

• How Agile HR must be rolled out in small and incremental changes

• That deploying Agile in support of a holistic product experience is important

• How exactly does Agile work?

• How to get started with Agile implementation

• How a new best practice HR model supports powerful performance