This session will explore the role of GBS as a multifunctional business partner, expanding from traditional finance and HR functions into areas such as supply chain, REFM, and even R&D and marketing. Key topics will include: 

• What is everyone bringing in or planning to bring in to their GBSO 
• Assessing the capabilities and skill sets required for GBS success in new areas and expanding the location short-list to newer markets 
• Overcoming organizational resistance and building effective partnerships 
• Measuring and demonstrating the business impact of expanded GBS services - sectorization 
• Leveraging technology to enable GBS as a multifunctional organization 
• Leveraging technology to enable GBS as a multifunctional organization