There is no argument that transformation is difficult and that despite significant investments in transformation initiatives, many of these efforts fail to deliver their intended results. This no-holds-barred session with leaders from F500 SSOs and GBSOs will provide practical guidance on how shared services leaders can help their organizations avoid common blocks to transformation success, including: 

• The most prevalent barriers to successful transformation, from internal resistance to only making superficial changes that don’t inspire 
• How SSOs and GBSOs can leverage their unique position to drive adoption and alignment across the organization 
• Strategies for establishing high-quality partnerships and engagement models 
• Practical steps to define a clear narrative for transformation, measure the right KPIs and deliver sustainable business impact 

Another year, another promise that a technology will reinvent shared services as we know it. Is Generative AI any closer to fulfilling this promise? In this session, attendees go through a round robin of use cases their GBSO has implemented, highlighting the successes and challenges they’re seeing with the technology and why would you do arbitrage when you can automate? 

We’ll examine the impact on operating models – if there have been any, - capability and value creation, impact on FTEs, and challenges with controls organizations are currently addressing.