The shared services and GBS landscape is evolving rapidly, driven by technological advancements, changing business models, and evolving customer expectations. This session will delve into the critical trends shaping the future of these functions and explore how leading organizations are positioning themselves for success in 2027 and beyond. We will examine emerging services, the expanding scope of shared services and GBS, and the transformative role of technology in driving efficiency, innovation, and customer value. By the end of this session, attendees will gain valuable insights into the strategic priorities and initiatives required to future-proof their organizations and gain competitive advantage. Key discussion points will include: 

• How are organizations transforming their services, scope, and technology? 
• Where do SSOs create efficiencies in ESG? 
• What are the critical skills and competencies needed for a future-ready shared services team?  
• What are the new metrics and KPIs that will be essential to measure future performance?  
• How will SSOs and GBSOs redefine customer experience to meet future expectations?