Consultants are a critical part of our GBS and shared services ecosystem. They foster best practices, develop our strategies, structure our organizations and help us source our providers. But what do they really think about the decisions we make, how we operate, how we deploy providers and whether we are applying technology optimally? 

SSON’s 2025 G6 will hear the voices of some of the industry’s leading consultants. Will they be honest about their views on the future of the industry? When to optimally deploy outsourcing as a model? How GBS leaders become their own worst enemies? Whether GPOs belong in GBS organizations? Is GenAI really a silver bullet? 

Join us as Deborah Kops turns her focus to a few of the industry’s change agents. Get the answers to questions such as: 

• What separates a leading GBS organization from the pack? 
• To transform GBS into a digital-first operation, what needs to be in place? 
• To outsource or not to outsource – when and how does working with a partner change the game? 
• What is the best way to use a consultant? 
• What is GBS likely to look like in 5 years?