For Shared Services leaders, an efficient Order-to-Cash (O2C) process is critical to driving cash flow, reducing risk, and improving operational performance. But how do large, complex organizations successfully transform their O2C functions? In this session, experts from OpenText (a global leader in information management software) and Samsung Ads (the advertising ecosystem behind millions of smart devices) will share their firsthand experiences and will answer the questions: 

• What sparked their O2C transformations? 
• What were the key challenges, lessons learned, and unexpected breakthroughs? 
• What was the role of AI, data, and automation in driving efficiency? 
• What were their best practices for aligning global teams and ensuring strategic buy-in? 
• What’s next for O2C in Shared Services and their predictions for 2025 and beyond? 
• Walk away with actionable insights to optimize your O2C processes and drive measurable impact across your Shared Services organization.