“End to End” & “Process Excellence” are on every leadership agenda. 

GBS and Shared Services deliver services that support functional elements of “end to end” business processes, but rarely, if ever, “own” these true “end to end” cycles. 

This means that SSOs and GBSOs have to be more about “influence” than “control”. 

Despite the ambiguity, there are high expectations, aspirations and value in a well-executed “end to end process” and “Global Process Owner” (GPO) approach. 

Sharing best practices with interactive discussions and exercises, this session will explore some of the opportunities and challenges in enabling “end to end” process excellence and introduce tools and tactics for the GPO and other stakeholders (both “enabling” and “beneficial”) to drive successful outcomes. 

The workshop will cover; 

• “End to End” & Process Excellence Context   
• Expectations, Barriers to Success  
• “Shift Left” Thinking & Behaviors  
• Process Ownership vs Process Enablement  
• Business Value & “What Does GOOD Look Like”  
• The role of Digitization in Process Excellence. 
• WIIFM, Defects and Customer Experience (CX)  
• Engaging and Driving value for the Stakeholder “coalition” 
• The Art of Execution 
• The “End to End” Process and GPO Playbook