Erin Vincent

Vice President, GBS Sonoco

Wednesday, March 26, 2025

2:35 PM Building, Maintaining and Evolving a Customer-Centric GBS Organization

The GBS landscape is shifting dramatically, demanding a fundamental rethink of how we engage with customers. This session scrutinizes the strategies and challenges of transforming GBS organizations into customer-centric powerhouses. We'll explore how to break free from traditional service delivery models, build customer-centric cultures, and leverage technology to deliver exceptional value. 

Check out the incredible speaker line-up to see who will be joining Erin.

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