The Shared Services landscape is evolving at an unprecedented pace. In today’s hyper-competitive business environment, organizations must master talent retention, process standardization, and digital transformation to stay ahead. While productivity has always been a key metric, workforce analytics is now reshaping how businesses measure, optimize, and sustain performance at scale. 

This exclusive workshop, hosted by ProHance, will explore the power of data-driven productivity strategies and how organizations can leverage workforce analytics to enhance operational efficiency and long-term workforce performance. 

What You Will Learn: 

• How leading Shared Services organizations approach productivity – real-world insights from industry experts. 
• Case studies on how global businesses drive sustainable productivity – bridging workforce efforts with measurable outcomes. 
• Strategic actions for organizations at different maturity levels – a clear roadmap to enhance workforce efficiency. 
• The role of workforce analytics in shaping the future of work – from visibility to execution. 

This session will feature exclusive insights from industry research, providing a deep dive into the latest productivity trends, challenges, and strategic playbooks tailored for Shared Services and Global Business Services (GBS) organizations.

Most GBS transformation journeys start with the right intent and ingredients - RPA, process mining, GenAI, and automation. Millions are invested in these initiatives with the goal to improve productivity; and yet the expected gains remain elusive. Leading GBS organizations may have discovered the fundamental element that bridges the gap between transformation investments and actual results. In this session, find out how empirical, verifiable data has become the decisive factor separating successful GBS transformations from the rest. 

Action Items:  

• Assess the quality, completeness, and accessibility of your data to identify gaps and improvement areas.  
• Foster a data-centric mindset within your team and encourage data-informed decision-making.  
• Leverage verifiable data to drive unprecedented RoI from transformation investments.

Tail spend management is often overlooked but represents a significant opportunity for cost reduction and efficiency improvements. In fact, SSON R&A finds that only 30% of indirect spend is classified to a sufficient level for strategic sourcing. In this session, we will delve into cutting-edge techniques for uncovering and addressing the hidden costs in your tail spend. Discover how to harness data and implement innovative strategies to transform your procurement processes and achieve substantial savings. Tangible takeaways include: 

• Learning how to pinpoint and classify tail spend effectively to uncover hidden savings opportunities. 
• Exploring actionable strategies to manage and streamline tail spend, enhancing overall procurement efficiency. 
• Utilizing data and analytics to drive smarter decisions and optimize your procurement strategies, leading to significant cost reductions.