Hariprasad B K

Vice President & Business Head – Digital Business Services Infosys BPM Ltd

Hari is a seasoned leader with over 25 years of experience driving business and digital transformation in Global Business Services (GBS) for leading organizations. As Vice President and Head of Digital Business Services at Infosys BPM, Hari spearheads global innovation through pioneering "Service as a Software” and Human-ware business and technology models. Leveraging AI, GenAI, Automation, Analytics, and deep domain expertise, he reimagines enterprise processes to drive exceptional customer experiences and impactful business outcomes enabling organizations to achieve sustainable, technology-driven growth. 

Tuesday, March 25, 2025

4:10 PM Drive Successful – and Sustainable – Change with Transformation at the Center

There is no argument that transformation is difficult and that despite significant investments in transformation initiatives, many of these efforts fail to deliver their intended results. This no-holds-barred session with leaders from F500 SSOs and GBSOs will provide practical guidance on how shared services leaders can help their organizations avoid common blocks to transformation success, including: 

 

  • The most prevalent barriers to successful transformation, from internal resistance to only making superficial changes that don’t inspire 
  • How SSOs and GBSOs can leverage their unique position to drive adoption and alignment across the organization 
  • Strategies for establishing high-quality partnerships and engagement models 
  • Practical steps to define a clear narrative for transformation, measure the right KPIs and deliver sustainable business impact 

Check out the incredible speaker line-up to see who will be joining Hariprasad.

Download The Latest Agenda