Finance shared services often operate in a transactional mode, focused on efficiency and compliance. To truly become a strategic partner, shared services must undergo a fundamental shift towards customer centricity. Regardless of the financial process, there are practical steps available to transform finance shared services into a value-added function. 

Action Items: 

• Mapping the end-to-end customer experience to identify pain points and opportunities for improvement. 
• Empowering employees to think like customers and prioritize their needs. 
• Utilizing digital tools to enhance the customer experience and drive efficiency. 

Congratulations, you are building a new SSO, but where do you start? This session is tailored for shared services leaders eager to master the essential KPIs that will lay the groundwork for success that generates significant transformational change. We’ll review three critical areas that are vital for initiating a high-performing SSO: 

• Align your SSO’s mission seamlessly with your company’s strategic objectives. 
• Build a powerhouse team by identifying and developing key roles and responsibilities.  
• Optimize your processes for peak efficiency and integrate the right technology to enhance your operations.