Congratulations, you are building a new SSO, but where do you start? This session is tailored for shared services leaders eager to master the essential KPIs that will lay the groundwork for success that generates significant transformational change. We’ll review three critical areas that are vital for initiating a high-performing SSO: 

• Align your SSO’s mission seamlessly with your company’s strategic objectives. 
• Build a powerhouse team by identifying and developing key roles and responsibilities.  
• Optimize your processes for peak efficiency and integrate the right technology to enhance your operations.