Jenna Urban

Vice President, Shared Services Help at Home

Jenna joined Help at Home because she is inspired by their purpose-driven mission to help support the caregivers who provide in-home care to the nation’s aging and underserved populations. She is passionate about creating a community for caregivers who put their heart and grit into taking care of their clients.Jenna Urban currently leads Shared Services at Help at Home, the nation’s largest in-home personal care provider with more than 180 locations in 12 states. In this role, Jenna oversees the functions of payroll, procurement, real estate facilities and contact center. She has achieved significant cost optimization opportunities in this role as she strives for the organization to realize best-in-class payroll operations and customer experience.

Wednesday, March 26, 2025

2:25 PM Panel Discussion: Create a Shared Services Blueprint to Initiate Transformation

Even the most mature shared services organizations must always come back to the basics.  In this panel discussion, industry leaders explore how to design a blueprint that balances growth and strategic integration. Learn how to expand your service offerings while aligning with organizational goals, build a talent pipeline that supports new capabilities, and standardize technologies that unlock efficiency and scalability. This session equips you with actionable insights to lead transformative initiatives in your shared services model. 

  • Learn to define the scope of your shared services integration to align with organizational goals, setting boundaries and expectations for value and efficiency. 
  • Conduct thorough assessments to identify organizational needs and craft a talent pool ready to address them 
  • Develop a robust technology integration plan, covering the most common tools for automation success 

Check out the incredible speaker line-up to see who will be joining Jenna.

Download The Latest Agenda