John Thottungal

Senior Vice President, Global Markets Infosys

Tuesday, March 25, 2025

4:10 PM Drive Successful – and Sustainable – Change with Transformation at the Center

There is no argument that transformation is difficult and that despite significant investments in transformation initiatives, many of these efforts fail to deliver their intended results. This no-holds-barred session with leaders from F500 SSOs and GBSOs will provide practical guidance on how shared services leaders can help their organizations avoid common blocks to transformation success, including: 

 

  • The most prevalent barriers to successful transformation, from internal resistance to only making superficial changes that don’t inspire 
  • How SSOs and GBSOs can leverage their unique position to drive adoption and alignment across the organization 
  • Strategies for establishing high-quality partnerships and engagement models 
  • Practical steps to define a clear narrative for transformation, measure the right KPIs and deliver sustainable business impact 

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda