Karla Sanchez

R2R Global Process Owner TE Connectivity

Master in Banking and Finance with 18 Years of Experience. I specialize in process migrations within the shared service center environment for multinational corporations. My expertise lies at the intersection of finance and operations, where I demonstrate strong analytical skills and meticulous diligence. As a highly initiative-taking and adaptable professional, I thrive even in uncertain environments. My focus is on maintaining a low-risk operation while fostering a robust customer service culture. My financial abilities span various areas, including accounts payable, accounts receivable, and general ledger/record-to-report processes. Additionally, I have expanded my experience as a Legal Representative and Legal Entity Controller for a Financial Shared Service Center and two Medical Devices Manufacturing operations in Costa Rica. Successfully managing large teams, I oversee talent management activities such as recruitment, training, and career development. I also lead regional talent development progr

Thursday, March 27, 2025

10:00 AM Panel | From P2P, O2C to R2R: Delivering Exceptional Customer Experiences in Finance Shared Services

Finance shared services often operate in a transactional mode, focused on efficiency and compliance. To truly become a strategic partner, shared services must undergo a fundamental shift towards customer centricity. Regardless of the financial process, there are practical steps available to transform finance shared services into a value-added function. 

Action Items: 

  • Mapping the end-to-end customer experience to identify pain points and opportunities for improvement. 
  • Empowering employees to think like customers and prioritize their needs. 
  • Utilizing digital tools to enhance the customer experience and drive efficiency. 

Check out the incredible speaker line-up to see who will be joining Karla.

Download The Latest Agenda