Building a shared services center can be a transformative initiative, but it's easy to make mistakes that can hinder progress and limit the benefits. ABM Industries knows. They had a lot of failures, but those failures were only a part of an eventual successful journey. In this session, you will hear what to avoid at all costs, including: 

• Stagnancy - Making sure the organization is dynamic, moving, and agile 
• Focusing on the wrong thing - Get the process right before implementing new technology 
• Consistency - Don't change too much at once. It's crucial that the team feels like they have their feet under them at all times