Naomi Secor

Agentic AI is at the center of a shift in how shared services and GBS organizations operate. But what is the reality of how current organizations are deploying the technology? This session will share data from SSON Research and Analytics on what Agentic AI currently means to the industry. This insight-packed session will:

• Showcase the evolution of Agentic AI within current SSOs and GBSOs
• Explore how Agentic AI is redefining operational capabilities, enabling the transition from transactional support to strategic business enablement.
• Analyze the role of data, automation, and AI in building intelligent, adaptive service delivery models.
• Identify the most disruptive trends shaping the future of GBS, with Agentic AI at the center of next level value creation. 

A hallmark of SSOW has always been the ability to meet the highest volume of true peers in shared services, so that you can make those connections that will allow you to benchmark and discover where your SSO is doing good work, average work, or, sometimes, mediocre work. This session gives you the opportunity to benchmark against the best of the best. Join SSON Research and Analytics as they detail the KPIs common to the Top 20 Most Admired GBSOs and see where your SSO stacks up.