Another year, another promise that a technology will reinvent shared services as we know it. Is Generative AI any closer to fulfilling this promise? In this session, attendees go through a round robin of use cases their GBSO has implemented, highlighting the successes and challenges they’re seeing with the technology and why would you do arbitrage when you can automate? 

We’ll examine the impact on operating models – if there have been any, - capability and value creation, impact on FTEs, and challenges with controls organizations are currently addressing.