Sarah Hough

Vice President, Shared Services Ontario Power Generation

Wednesday, March 26, 2025

3:00 PM Fireside Chat | Agility and Cross-Functionality: The Keys to Adaptability in Shared Services

Traditional "big-bang" transformations often fail to deliver expected outcomes due to their complexity and the difficulty of predicting future requirements.  Evaluate an alternative approach that leverages agile methodologies and cross-functional "pods" to automate processes and roll out new capabilities in an iterative and responsive manner. 

Action Items: 

  • Break down complex processes into smaller, manageable components to facilitate iterative automation and reduce the risk of failure. 
  • Establish metrics to monitor the progress of agile automation initiatives and measure their impact on key performance indicators 
  • Regularly review the agile automation process and adapt strategies based on feedback, performance data, and changes in business needs. 

Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda