Even the most mature shared services organizations must always come back to the basics.  In this panel discussion, industry leaders explore how to design a blueprint that balances growth and strategic integration. Learn how to expand your service offerings while aligning with organizational goals, build a talent pipeline that supports new capabilities, and standardize technologies that unlock efficiency and scalability. This session equips you with actionable insights to lead transformative initiatives in your shared services model. 

• Learn to define the scope of your shared services integration to align with organizational goals, setting boundaries and expectations for value and efficiency. 
• Conduct thorough assessments to identify organizational needs and craft a talent pool ready to address them 
• Develop a robust technology integration plan, covering the most common tools for automation success 

Traditional "big-bang" transformations often fail to deliver expected outcomes due to their complexity and the difficulty of predicting future requirements.  Evaluate an alternative approach that leverages agile methodologies and cross-functional "pods" to automate processes and roll out new capabilities in an iterative and responsive manner. 

Action Items: 

• Break down complex processes into smaller, manageable components to facilitate iterative automation and reduce the risk of failure. 
• Establish metrics to monitor the progress of agile automation initiatives and measure their impact on key performance indicators 
• Regularly review the agile automation process and adapt strategies based on feedback, performance data, and changes in business needs.