Shane Abeyratne

Senior Vice President and Head, Global Business Services Cardinal Health

Tuesday, March 17, 2026: Main Program

2:00 PM Panel | Beyond Boundaries: Broadening the GBS Value Proposition to Front and Middle Office

Global business services has evolved with the advent of technology that blurs borders and availability of high-quality talent pools across the world. Organizations are pushing the envelope to move service delivery from these hubs to middle- and front-office areas that have traditionally been out of scope. Join us as we explore how leading organizations obtain leadership buy-in and set out to deliver on outcomes that are more than just transactional KPIs.

Wednesday, March 18, 2026: Main Program

5:35 PM Benchmark Against SSON’s Top 20 Most Admired GBS Organizations

A hallmark of SSOW has always been the ability to meet the highest volume of true peers in shared services, so that you can make those connections that will allow you to benchmark and discover where your SSO is doing good work, average work, or, sometimes, mediocre work. This session gives you the opportunity to benchmark against the best of the best. Join SSON Research and Analytics as they detail the KPIs common to the Top 20 Most Admired GBSOs and see where your SSO stacks up.

Check out the incredible speaker line-up to see who will be joining Shane.

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