Stephen Dyer

Vice President, Credit and Collections OpenText

As Vice President, Credit & Collections, Stephen Heads Credit, Collections and Cash Application functions as part of the O2C team at OpenText, the World Leader in Enterprise Information Software, as well as a force in the Enterprise Cyber Security space. OpenText services 100% of the Fortune 500 and virtually every major Government in 180 Countries, as well as serving the SMB and Prosumer Customers Based in Richmond Hill, Ontario, Stephen leads teams in 10 Cities on 4 Continents, delivering Industry leading performance in DSO and bad debt. In the past 4 years, Stephen and his teams have “unlocked” over US$500Million of receivables, on a pace to deliver over US$1Billion of Free Cash Flows by Fiscal 27. He also sits on the OpenText US Pension Committee, overseeing more than US$2B of 401k plans. Prior to joining OpenText, Stephen has had a multi-decade journey leading Credit, Collections, Cash Applications, Fraud Operations, as well as Broadband Network Operations for some of the leading Global Brands, such as Walmart, American Express, Virgin, Bell Canada and Rogers Communications, encompassing Financial Services and Telecommunications, in Consumer, B2B and Enterprise markets. In his spare time, Stephen enjoys travelling, alpine skiing and officiating ski racing (as a Certified Alpine Ski Race Official), road and gravel cycling (volunteering as a Group Ride Leader) and spending time with his wife of 32 years. Stephen and Diane have 3 adult children pursuing professional careers of their own.

Wednesday, March 26, 2025

4:55 PM Order-to-Cash (O2C) Digital Transformation: Insights from OpenText & Samsung Ads

For Shared Services leaders, an efficient Order-to-Cash (O2C) process is critical to driving cash flow, reducing risk, and improving operational performance. But how do large, complex organizations successfully transform their O2C functions? In this session, experts from OpenText (a global leader in information management software) and Samsung Ads (the advertising ecosystem behind millions of smart devices) will share their firsthand experiences and will answer the questions: 

 

  • What sparked their O2C transformations? 
  • What were the key challenges, lessons learned, and unexpected breakthroughs? 
  • What was the role of AI, data, and automation in driving efficiency? 
  • What were their best practices for aligning global teams and ensuring strategic buy-in? 
  • What’s next for O2C in Shared Services and their predictions for 2025 and beyond? 
  • Walk away with actionable insights to optimize your O2C processes and drive measurable impact across your Shared Services organization. 

Check out the incredible speaker line-up to see who will be joining Stephen.

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