2025 Inspirational Keynote


Elizabeth Smart
Elizabeth Smart
Author, Advocate, Founder
The Elizabeth Smart Foundation

2025 Industry Visionaries


Carrie Nichol
Carrie Nichol
SVP and Chief Accounting Officer
ADM
Rod Lindsay
Rod Lindsay
President, Nokia Business Services
Nokia

2025 Agents of Transformation


Priyaranjan (Ranjan) Jha
Priyaranjan (Ranjan) Jha
SVP and Head, Global Business Services
Iron Mountain
Laura Kennedy
Laura Kennedy
Head of Enterprise Business Services
Aon
Larry Hack
Larry Hack
Senior Vice President, Shared Services
PriceSmart
Bianca Martinez
Bianca Martinez
Executive Director, GBS Strategy and Transformation
Warner Bros. Discovery
Christof Fahr
Christof Fahr
Head of GBS Americas
Siemens
Cindy Gallagher
Cindy Gallagher
Senior Vice President & Controller
Gannett Co., Inc.
Jason Paradowski
Jason Paradowski
Head of HR Service and Talent Acquisition Bosch, Americas Region
Robert Bosch LLC
Brian Conefrey
Brian Conefrey
Senior Director, Shared Services
C&S Wholesale Grocers
Olga Thelliyankal
Olga Thelliyankal
Senior Vice President, GBS, Finance Operations
Mastercard
Sue Brauer
Sue Brauer
Head, Operations and Enablement, Enterprise Business Solutions
Kenvue
John Dery
John Dery
Vice President, Shared Services
Presidio
Mercedes Sullivan
Mercedes Sullivan
Vice President, People Transformation
McKinley Companies
Steve Lambert
Steve Lambert
Global Service Delivery Lead, O2C
McCormick & Co.
Pawel Kalinowski
Pawel Kalinowski
Head, GBS Strategy and Service Management
Organon
Rob Bullen
Rob Bullen
Group Head of Global Business Services
British American Tobacco
Josue Rodriguez
Josue Rodriguez
Business Excellence Director
CEMEX
Sumit Mittal
Sumit Mittal
Sr. Director VMO, Shared Services
BJ's
Julie Gillespie
Julie Gillespie
Vice President Finance – Global Transformation
Ecobat
Emma Ridley
Emma Ridley
Head, Global Business Solutions Central Operations
British American Tobacco
Molly Dausch
Molly Dausch
Global Process Owner, P2P
Zimmer Biomet
Kim Brebner
Kim Brebner
VP, Service Operations
Covetrus
Rob Bradford
Rob Bradford
VP, Global Business Services
Kimberly-Clark
Prathap Varkey
Prathap Varkey
Vice President, Shared Services
JB Poindexter
CK Taneja
CK Taneja
Senior Vice President of Transformation and Innovation
Northern Trust Corporation
Melissa Friedman
Melissa Friedman
Vice President, HR Shared Services
MGM Resorts International
Steve Rudderham
Steve Rudderham
Head of Global Business Services
Carrier
Drew Fredrick
Drew Fredrick
Vice President, Enterprise Shared Services
Clayton
Kenneth Newton
Kenneth Newton
Director, Service Delivery at NASA Shared Services Center
NASA
Janet Ramey
Janet Ramey
Principal
Sourcing Change
Sangram Bhosale
Sangram Bhosale
Chief Procurement Officer
PG&E
Marcelo Quiros
Marcelo Quiros
P2P Global Process Owner
Zoetis
Kimberly Smith
Kimberly Smith
Vice President of Finance Transformation
Veolia North America
Ashlie Crosby
Ashlie Crosby
Senior Director Finance Shared Services
Cushman and Wakefield
Karla Sanchez
Karla Sanchez
R2R Global Process Owner
TE Connectivity
Deborah Kops (G6 Debate Moderator)
Deborah Kops (G6 Debate Moderator)
Founder
Sourcing Change
Charles Morgan
Charles Morgan
Head, Finance Transformation
Verisk
Richard Varga
Richard Varga
Global Lead- Order To Cash
Mars Inc
Kelly Flaherty Parkinson
Kelly Flaherty Parkinson
VP of HR Operations & Service Enablement
UPS
Robbin Meyers
Robbin Meyers
Global Head HR Operations
Sazerac Company
Adam Holmes
Adam Holmes
Senior Vice President, Business Services
Publicis Re:Sources
Aashu Rahar
Aashu Rahar
Director of Financial Planning and Analysis
Veritiv Corporation
Tom Sterling
Tom Sterling
Vice President, Peoples Solutions Operations
Cox Automotive
Stephen Fulmer
Stephen Fulmer
Director Digital Transformation
South Mill Champs Mushrooms
Anil Thalayat
Anil Thalayat
Senior Director, Digital
Carrier
Nick Davis
Nick Davis
Director of Shared Services
Cintas
Ashish Gupta
Ashish Gupta
Head, Global Customer Excellence
Iron Mountain
Tom Nesteruk
Tom Nesteruk
SVP, HR, Associate Chief People Officer
AdventHealth
Jodi Dudley
Jodi Dudley
Head of Global Business Services
MassMutual
Ryan Burger
Ryan Burger
SVP, Global Head, Procurement Services, Global Business Operations
Sanofi
Tage Smith
Tage Smith
Vice President - Technology Shared Services
Pacific Life
Phil Priest
Phil Priest
Head of Global Business Services
Rolls Royce
Fabiano Lopes
Fabiano Lopes
Vice President of Cost Management & Indirect Procurement
Cardinal Health
Rachel Cira
Rachel Cira
Manager of Strategic Sourcing
Cardinal Health
Raj Nair
Raj Nair
Sr Solution Manager - Shared Services
Whirlpool Corp
Naomi Secor
Naomi Secor
Global Managing Director
SSON Research & Analytics
Vanessa Bordeaux
Vanessa Bordeaux
Vice President, Integrated Global Services
Ingredion Inc.
Josye Santiago
Josye Santiago
Sr. Supply Chain Director - Global Operations
Jabil
Dean Czuma
Dean Czuma
Former Head of McKinsey Global Services
McKinsey & Co.
Amanda Gardner
Amanda Gardner
Vice President, GBS Finance
Levi Strauss & Co.
Jo Anne Dimitriou
Jo Anne Dimitriou
Former Head of Shared Services
Air Force Service Center
Jovelyn Larson
Jovelyn Larson
Vice President, Strategic Sourcing
Wells Fargo
Nick Ploch
Nick Ploch
Global Process Owner, QTC
Brinks
Jeff Fiorini
Jeff Fiorini
Vice President & P2P Process Owner- Finance Operations
ENDEAVOR
AJ Golden
AJ Golden
Sr. Director, Global Payroll & HRSS
Edgewell Personal Care
Alexander Gasmena
Alexander Gasmena
Senior Director, Global Human Resource Services
Equinix
Jennifer Burton
Jennifer Burton
Senior Director, Operations, Order to Cash
Coca Cola Bottlers' Sales and Services
Richard J Payne
Richard J Payne
Director Finance Shared Services
Apogee Enterprises, Inc.
Sarah Sardella
Sarah Sardella
Vice President, Total Rewards & HR Business Partnering
Cytel
Maxim Ioffe
Maxim Ioffe
Director, Global Intelligent Automation COE
WESCO
Tom Bangemann
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics
Jeff Metzger
Jeff Metzger
Global Head, Procurement Operations
Sanofi
David Correa Anaya
David Correa Anaya
Vice President, Shared Services
AutoZone
Lee Coulter
Lee Coulter
Chief Transformation Officer
CHAZEY PARTNERS
Amanda Middendorf
Amanda Middendorf
Director of FP&A
US Venture
Sally Miller-Cheek
Sally Miller-Cheek
Director Finance, Contract to Cash (CoE)
Montrose Environmental
Barbara Dondarski
Barbara Dondarski
fmr. VP, Service Excellence
Johnson & Johnson
John Merriweather
John Merriweather
Fmr. VP, Global Business Services
Avantor
Aniket Navalkar
Aniket Navalkar
Vice President Data and Insights
Advocate Health
Brandy Patterson
Brandy Patterson
Senior Vice President, Operations & Transformation
Advocate Health
Agnes Pociecha
Agnes Pociecha
Associate Vice President, HR Technology
Advocate Health Care
Rick Bridger
Rick Bridger
Director, HR Shared Services and Operations
BrandSafway
Chris Lidfeldt
Chris Lidfeldt
Vice President, Global People Shared Services
Merlin Entertainments
Amy Wang
Amy Wang
Head of Human Resources and HR & Payroll Shared Services, Americas
Mercedes-Benz North America Corporation
Chris Nicholas
Chris Nicholas
Vice President - Head of TBS
Takeda Business Solutions
Paul Jeruchimowitz
Paul Jeruchimowitz
Senior Managing Director
Accenture
Nathanael L'Heureux
Nathanael L'Heureux
Chief Solutions Ambassador
Oversight
Alex Douglas
Alex Douglas
Vice President, System Integration
Chazey Partners
Cleveland Sellers
Cleveland Sellers
Head of Americas
Capgemini’s Business Services Global Business Line
Eric Joyner
Eric Joyner
Senior Solutions Marketing Manager
BlackLine
Christine Burrell
Christine Burrell
Vice President, HR and Payroll
BrandSafway
Kort Syverson (G6 Debate Participant)
Kort Syverson (G6 Debate Participant)
Principal, Global Business Services
Deloitte
David Kane (G6 Debate Participant)
David Kane (G6 Debate Participant)
GCC Practice Leader Partner
KPMG
Jim Tilk
Jim Tilk
Director of Solutions Strategy & Marketing (Intercompany),
Blackline
Dan French
Dan French
CEO
Consider Solutions
Steve Fox
Steve Fox
Process Excellence Leader
Consider Solutions
Elliot Pires
Elliot Pires
Director of B2B Payment Partnerships
Capital One Trade Credit
Aaron Adsit
Aaron Adsit
VP of Sales
GBTEC
Bob Carroll
Bob Carroll
Senior Vice President, Digital Process Operations
HCLTech
Bhavdeep Singh Sethi
Bhavdeep Singh Sethi
Vice President, Intelligent Automation
HCLTech
Prem Shanker
Prem Shanker
Fmr. Vice President Corporate Procurement
Raymond James
Pinku Dutia
Pinku Dutia
Senior Director, Product Management, Cross-Industry Solutions
Iron Mountain
Irving Quesada
Irving Quesada
GBS Global Process Owner - Accounts Receivable
Viatris
Jonathan Luk
Jonathan Luk
Partner
ScottMadden Inc.
Courtney Jackson
Courtney Jackson
Partner
ScottMadden, Inc.
Trey Robinson
Trey Robinson
Partner
SCOTTMADDEN
Holly Erdelac
Holly Erdelac
Senior Director, J&J Global Services Operations
Johnson & Johnson
Henry Bell
Henry Bell
Partner
ScottMadden
Patricia Ferris
Patricia Ferris
Partner
ScottMadden
Adithya Mathai
Adithya Mathai
Partner
ScottMadden
Danny Smout
Danny Smout
Enterprise Value Engineer
SAP Concur
Ankur Dhingra
Ankur Dhingra
CEO
ProHance
Khiv Singh
Khiv Singh
Senior Vice President & Head Americas
ProHance
Liz Evans
Liz Evans
Principal, Global Business Services
PwC
Doug Shannon
Doug Shannon
Global Intelligent Automation and GenAI leader
Stratumgen
Hariprasad B K
Hariprasad B K
Vice President & Business Head – Digital Business Services
Infosys BPM Ltd
Quintin Dykes
Quintin Dykes
Director, Intercompany Value Architecture
Blackline
Steve Krell
Steve Krell
Director of Operations, HR Shared Services
HCA Healthcare
Tyler Fenwick
Tyler Fenwick
General Manager, Controllership Innovation
Delta Air Lines
Michelle Carter
Michelle Carter
Associate Vice President
USAA
Neeraj Manik
Neeraj Manik
Intelligent Business Operations Leader for Americas
IBM Consulting
Karen Butner
Karen Butner
Global Research Leader
IBM Institute for Business Value
Tony Saldanha
Tony Saldanha
President
Inixia
Eric Lenard
Eric Lenard
Vice President, Global Services Finance
Johnson & Johnson
Sandeep Arora
Sandeep Arora
Head, Global Business Services
The Clorox Company
Adriana Guiry
Adriana Guiry
Vice President, Global Business Services
Baxter International
Scott Jenkins
Scott Jenkins
Sr. Director – Samsung NASB Finance
Samsung
Stephen Dyer
Stephen Dyer
Vice President, Credit and Collections
OpenText
Alyson Baxter
Alyson Baxter
Assistant Vice President, Finance and Operations Shared Administrative Services
University of Alabama
Brad Barton
Brad Barton
Global Continuous Improvement and Business Relationship Manager
The Mosaic Company
Greg Leake
Greg Leake
IT Director | Architecture & Development
Grand Canyon Education
John Transier
John Transier
Former Senior Vice President, Finance Shared Services
Vericast
Suzanne Leopoldi-Nichols
Suzanne Leopoldi-Nichols
Fmr. Chief Business Services Officer, WPP, Fmr. President, GBS
UPS
Daniel Zimmerman
Daniel Zimmerman
Chief Product and Technology Officer
TreviPay
Shak Akhtar
Shak Akhtar
Executive Director, Finance Transformation
Redwood
Angela Mangiapane
Angela Mangiapane
President, Mars Global Services
Mars
Jana Vondran
Jana Vondran
Fmr. SVP, GBS
Ingram Micro
Brad DeMent
Brad DeMent
Partner
SCOTTMADDEN
Shane Abeyratne
Shane Abeyratne
Senior Vice President and Head, Global Business Services
Cardinal Health
Isaac Knoot
Isaac Knoot
Vice President, Global Business Services
Boston Scientific
AJ Wijesinghe
AJ Wijesinghe
Senior Vice President, GBS
Ecolab
Bill North
Bill North
Vice President of Sales
Sidetrade
Krystal Starling
Krystal Starling
Director of Operational Excellence
FoodServiceDirect.com
Louie Pastor
Louie Pastor
EVP, Chief Administrative Officer & Global Head of Operations
Xerox
Biplab Chaudhuri
Biplab Chaudhuri
CEO
DIGITYS
James Glavey
James Glavey
COO
Tesco Business Solutions
Arthur Riel
Arthur Riel
Former Acting CIO, Finance IT
The World Bank
Marisela Cadenas
Marisela Cadenas
Finance & Operations Strategy Consultant
IBM
Alex Chen
Alex Chen
Strategy Leader, Acceleration Centers
PwC
Mike Phillips
Mike Phillips
Vice President, Enterprise Financial Reporting Controller
VF Corporation
Jon Knisley
Jon Knisley
Product Marketing, Process AI
ABBYY
J. Patrick Law
J. Patrick Law
President & COO
CheckAlt
Vijay Suriyanarayanan
Vijay Suriyanarayanan
Managing Director
Deloitte Consulting
Davie Sweis
Davie Sweis
Chief Digital Officer, Global Business Services
Bosch
Srini Cherukumilli
Srini Cherukumilli
Head of Global Business Services
Tropicana Brands Group
Stefan Schmid
Stefan Schmid
Chief Customer Officer
Allianz Services
Dave Marton
Dave Marton
Vice President, Global Business Services
BD
Andy Burns
Andy Burns
Senior Solutions Engineer
SS&C Blue Prism
Gretchen Nery
Gretchen Nery
Director, Employee Services
AdventHealth
Dirk Timmermans
Dirk Timmermans
Vice President, Global Finance Transformation
Johnson Controls
Khalid Siddiqui
Khalid Siddiqui
Global Business Process Operations Offering Leader
IBM
Maria Saggese
Maria Saggese
Global and EMEIA GBS Lead Partner
EY
Nitee Gupta
Nitee Gupta
Senior Manager
EY
Kyle Perry
Kyle Perry
Managing Director
EY
Kim Cuyler
Kim Cuyler
Partner
EY
Nick Cernese
Nick Cernese
Partner, Principal
EY
Dorian Redding
Dorian Redding
GBS Solution Leader, EY Americas
EY
Rich Pumphret
Rich Pumphret
Managing Director
Deloitte Consulting
Julie Lainesse
Julie Lainesse
VP, Finance
McKesson
Susan Irwin
Susan Irwin
Vice President, HR Shared Serivces
Georgia System Operations Corp
Luis Perez
Luis Perez
Director, Dell Global Tax Ai Automation
Dell Technologies
Mahsh Rosario
Mahsh Rosario
Office Process Manager
Cummings Electrical
Craig Rosenberg
Craig Rosenberg
Senior Vice President, Solution Advisory, Alight Solutions
Alight Solutions
Yash Chauhan
Yash Chauhan
Global Head
NeoTangent
Patrick Thompson
Patrick Thompson
Former Enterprise GBS & Digital Transformation Officer
Albemarle
Nele Rittweger
Nele Rittweger
Senior Product Marketing Manager
Celonis
Kim Tish
Payroll Operations Lead
Archer Daniels Midland
Maureen Shea
Maureen Shea
Former Vice President, HR Transformation
CVS Health
Roberta Ehlers
Roberta Ehlers
Global Payroll Process & Service Delivery Lead
Pfizer
Ben Schafer
Ben Schafer
Principal, Business Services Acceleration Center Leader
PwC
Ruchi Gupta
Ruchi Gupta
EVP Global Business Services Practice
Teleperformance
Ian Patmore
Ian Patmore
Vice President, Product
PredictX
Prashanthi Kommajosyula
Prashanthi Kommajosyula
Senior Director, Finance Transformation
Unilever
Caroline Leies
Caroline Leies
Managing Director
Deloitte Consulting
Matt Higgins
Matt Higgins
Chief Information Officer
Avail Infrastructure Technologies
Mirlanda Gecaj
Mirlanda Gecaj
CFO
Xerox
Caty Sacco
Caty Sacco
Vice President Finance Shared Services
The Boeing Company
Phyllis Gallay
Phyllis Gallay
Global Business Services Executive, Retired
BD
Ashok Pai
Ashok Pai
Senior Vice President & Global Head Enterprise Cognitive Business Operations
TCS
Gary Smith
Gary Smith
Executive Managing Director, Sales
Knowledge Lake
Deepesh Vellore
Deepesh Vellore
Partner
Jersey Tech Partners
Scott Leddy
Scott Leddy
Vice President, North America
GBTEC
Robert Berkowitz
Robert Berkowitz
Principal Business Management Consultant
K&B Global
Lourens Van Zyl
Lourens Van Zyl
Director of Business Development
Transparent
Oscar Reitsma
Oscar Reitsma
Business Director
Transparent
Anna Flanagan
Anna Flanagan
Finance Director
Koch Industries
Sandesh Kurkal
Sandesh Kurkal
Global Strategy, Solution and Transformation Leader
Neo Tangent
Ajit Kumar Kunji
Ajit Kumar Kunji
Vice President, Global Business Services
Salesforce
Hrishikesh Patwardhan
Hrishikesh Patwardhan
Director, GBS Transformation
Salesforce
Dahlia (Dolly) Rigsby
Dahlia (Dolly) Rigsby
Director, Finance Shared Services
West Fraser
Todd Ferarro
Todd Ferarro
GVP, Global Operations
Verint
Makenzie Grisham
Makenzie Grisham
Director, Global Service Delivery
Sonoco
Mateen Malik
Mateen Malik
Managing Partner
Dawn Digital Technologies
Torsten Shulz
Torsten Shulz
Director Intelligent Automation
Chazey Partners
Anjan Mukherjee
Anjan Mukherjee
Vice President and Americas Business Head
Wipro
Filippo Passerini
Filippo Passerini
Former P&G President GBS & CIO
Inixia
Joe Miscioscia
Joe Miscioscia
Senior Value Architect
BlackLine
Michelle Chellino
Michelle Chellino
Senior Solutions Consultant
BlackLine
Adam McDonagh
Adam McDonagh
VP Sales North America
Softco
Daragh Byrne
Daragh Byrne
CMO
Softco
Josephine Schweiloch
Josephine Schweiloch
Director of Finance, Data Science, & Technology
IBM
Denise Reese
Senior Director, Automotive Go to Market Lead, Capgemini Business Services North
Capgemini
Harsh Madan
Vice President, North America Growth for Business Services
Capgemini
Marek Sowa
Vice President Generative AI
Capgemini
Ayan Bhattacharya
Vice President Generative AI
Capgemini
Eric Russell
Vice President
Verizon
Andrew Murdoch
Andrew Murdoch
HR Process Owner
Archer Daniels Midland
Linda Rose
Linda Rose
Director Enterprise Business Services
FedEx
Don Sausa
Don Sausa
Vice President of Customer Service and Country Site Leader
Cardinal Health

Meet the Advisory Board


Angela Mangiapane
Angela Mangiapane
President, Mars Global Services
Mars
Kim Skanson
Kim Skanson
SVP, Global Business Services
Cencora
Chris Nicholas
Chris Nicholas
Vice President and Head of TBS Finance Solutions – EUCAN/Americas/GEM
Takeda
Cindy Gallaghar
Cindy Gallaghar
Senior Vice President and Controller
Gannett
Deborah Kops
Deborah Kops
Principal
Sourcing Change
Jana Vondran
Jana Vondran
Fmr. SVP, GBS
Ingram Micro
Vijay Rao
Vijay Rao
Chief People & Places Officer
Okta
Ed Hansen
Ed Hansen
Partner
Nelson Mullins Riley & Scarborough
Jim Hankins
Jim Hankins
Executive Director, HR Shared Services
UC Davis
Fernando Munoz Huelgas
Fernando Munoz Huelgas
Finance Business Services Head
Home Depot
Heather Johll
Heather Johll
Vice President, Transformation & Organizational Readiness
Ascension
Brad DeMent
Brad DeMent
Partner
SCOTTMADDEN
Laura Kennedy
Laura Kennedy
Head of Enterprise Business Services
Aon
M.K. Aydin
M.K. Aydin
Senior Director IT, Corporate Finance & Legal
Honeywell
Bill Gilet
Bill Gilet
Partner
PwC
Adriana Guiry
Adriana Guiry
Vice President, GBS
Baxter International
Satish Nair
Satish Nair
SVP and Head of Client Partnership
Infosys BPM
Shane Abeyratne
Shane Abeyratne
Senior Vice President and Head, Global Business Services
Cardinal Health
Isaac Knoot
Isaac Knoot
Vice President, Global Business Services
Boston Scientific
Justin Bowers
Justin Bowers
VP, Contract Administration & Financial Services
McKesson
Rob Bradford
Rob Bradford
Vice President, Global Business Services
Kimberly-Clark
AJ Wijesinghe
AJ Wijesinghe
Senior Vice President, GBS
Ecolab

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Mar. 26

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