The GBS model has been a cornerstone of operational efficiency for decades. However, forces like new C-Suite leadership, talent retention challenges and lack of quantifiable sustainable ROI have caused some companies to opt to dismantle their GBS structures. Not to mention the bulldozer that is Generative AI convincing some in the C-Suite that it can replace a GBSO.  

Attendees will debate how they stay relevant to the Enterprise. 

• Hybrid models including outsourcing, digital workers and multi-hub strategies 
• Investment in technology and genAI, driving their own siloed benefit cases 
• Increased focus on customer experience