Shared Services & Outsourcing Week Conference

Transformation & Technology

SSON’s Shared Services & Outsourcing Week is your one-stop-shop for transformation and technology content. We’ve compiled 4 days of the very best speakers, sessions, and experiences for you to share with other IA professionals from around the globe. Register today for your opportunity to be part of the world’s largest and longest running shared services conference.

Why Attend?

This year's agenda will focus on the most pressing and current trends within the Shared Services & Outsourcing Community including intelligent automation and the future of digitization. According to SSON Research & Analytics"Key Trends & Insights, North American Shared Services & GBS Organizations, 2023," 92% of US headquartered companies find themselves at relatively low to medium levels of automation. This underscores a compelling imperative for further technological advancement and accelerated automation adoption, highlighting a critical opportunity for organizations to enhance their competitiveness and operational efficiency. We understand the most pressing challenges intelligent automation and information technology leaders and workers are facing this year, and we’ve designed our program to meet your needs. At SSOW, you can design your agenda around what matters most to you.

Key Topics & Themes

• AI Transformation for Insights

• Generative AI Best Practices

• Developing AI-capable Workforce

• Intelligent Centers and Value Acceleration

• O2C Transformation with Automation

• Harnessing Business-Technology Synergy

• Navigating AI in Shared Services

• Generative AI for Finance & Accounting Bootcamp

Cut through the noise and get all the answers to the questions keeping you up at night on generative AI at this dedicated bootcamp. This was designed with Finance leaders in mind to help navigate the benefits and intricacies of this technology to better support your business goals in a competitive landscape.

- Unlock the Potential to Streamline Transactional Finance Activities by Harnessing Unlabeled Data: Learn how Generative AI can help automate report generation, billing, payments, collections and more to boost productivity and efficiency for the business through capacity creation.

- Maximize Insight Generation and Strategic Decision-Making for Better Outcomes: Leverage the power of interpretation to create value from your data and make meaningful decisions for long-term profitability and growth at scale.

- Redefine Time for Your Workforce to Cultivate Strategic Value with the Support of Augmentation: It’s not about replacing workers, it is about optimizing their time and leveraging strategic thinking to better benefit the business. Hear ways to motivate your workforce, leverage change management tools and create a plan to upskill your workforce to complement and maximize automation.

- Advance Digital Leadership, Build Your Tech Roadmap and Plan for Scalability to Support Your Enterprise Goals: Learn how to become an advocate for transformation initiatives, hear best practices to partner with C-suite and tech teams to bring your use cases to fruition and consider factors that impact bringing your technology to scale.

- Access Innovative Technologies Leading the Market for Optimal Adoption: Learn how gpt powered tools can support your business goals and effective strategies to maximize capabilities with the right technology partner. will gather CFOs, CAOs, Controllers and Finance leaders to take a deep dive into the opportunities and successful use cases of how generative AI can advance business and strategic tips on how to scale this technology enterprise-wide.

• Turning your Shared Services into an Insights Center and Accelerator of AI Transformation

This session will discuss how to unlock the potential of AI enabled systems to drive strategic decision making and business insights. Realize the gains and time saving to support redistribution of work. Discuss GPT models that are working in GBS and shared services Empower employees and drive strategic decision making Overcome the system biases and learn how to scale

• Interactive Discussion Groups (IDGs):

- Best Practices for Deploying Generative AI Tools in Your SSC
- Automate Complex Data Sets with Intelligent Document Processing
- Unlocking the Benefits of Process Mining
- Using Predictive Analytics to Improve Decision Support
- Digitalizing Data & Streamlining Workflows

• Unleashing Operational Transformation: Navigating Capabilities

In a rapidly evolving landscape of AI, ML, RPA, and Generative AI, separating transformative technologies from fleeting trends is paramount. Are you ready to strategically choose technologies that will truly revolutionize your operations?

- Empowering GPOs as visionary process owners

- Strategically selecting technologies aligned with your company's needs

- Harnessing business-technology synergy for unparalleled results

- Escaping the Fear of Missing Out (FOMO) in technology selection

- Balancing intrinsic and external forces for informed technology

• The Power of an Intelligent Centers: Accelerate End-to-End Value through Innovative Technologies

As we embrace a work-from-anywhere model in a globalized workforce, this session delves into the profound implications of accelerated automation on shared services and its dynamic evolution as a key player.

- Determining the impact of accelerated automation and its implications for shared services and GBS operations

- Leveraging technology to optimize processes, drive efficiency, and support business growth within shared services and GBS

- Gaining insights on disruptive and AI technology to increase scope

• Accelerate your O2C Transformation Journey through AI & Automation

With all of the technologies that can be applied to O2C Transformation including RPA, AI, Machine Learning, Natural Language Processing and Intelligent Document Processing, it is critical to understand how to best optimize each investment. Work with your peers to demystify these tools and how to apply them in your O2C processes.

- Breakdown key differences between each tool and goals for each technology

- Examine use cases for RPA & AI Order to Cash processes

- Hear tips and tricks to find the right balance when combining tools to help deliver the best results

• Developing a Workforce Capable of Harnessing the Power of AI

Explore talent requirements and strategies for building a workforce capable of harnessing the power of generative AI in GBS. Discover approaches to find, attract, develop, and retain talent with the necessary skills in AI, machine learning and data analytics.

• Outcome-Based KPIs: Measuring Success in Digital Transformation

- Learn how Outcome-Based KPIs provide a comprehensive view of digital transformation results, guiding process optimization and enhancing customer-centric strategies
- Explore dynamic KPI trends, from traditional efficiency metrics to cutting-edge indicators like agility and predictive analytics, to align with industry best practices
- Discover actionable approaches to leverage Outcome-Based KPIs for navigating the digital landscape, ensuring sustained success in a competitive business environment.

Speaker Spotlight