Main Conference Day Two - Thursday 16th May 2024


Morning Session

9:00 am - 9:05 am Welcome to SSOW Conference Day Two

Melissa Guy - Finance Strategy & Improvement Lead, Woolworths Group
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Melissa Guy

Finance Strategy & Improvement Lead
Woolworths Group

  • Discussing how Shared Services can respond to the uncertainty of the global business environment.  
  • Adopting new models to go beyond cost reduction alone and deliver transformational value for the business  
  • Delivering the expectation of sustainable value growth and transformation through being agile, resilient and dynamic
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Chris Purdy

Vice President - Organisational Effectiveness & Strategy, Middle East, Africa, Asia Pacific
Accor

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Dean Robinson

Group General Manager, Business Services
Asahi Beverages

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Charles Gardiner

Senior Director People Digital
Worley

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Rahul Arora

SVP โ€“ Head of Growth for CX
EXL

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Melissa Guy

Finance Strategy & Improvement Lead
Woolworths Group

9:45 am - 9:55 am Voice of Industry


9:55 am - 10:20 am Spotlight Session One | Evolving Operations Through Cross-Functional Collaboration

Evan Sams - Head of Global Business Services, ANZ, The Kraft Heinz Company


This session will explore how Kraft Heinz have transformed organisational processes to address the challenges of silos and a disconnect between teams.

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Evan Sams

Head of Global Business Services, ANZ
The Kraft Heinz Company

Shaping a foundational culture with the right behaviours, empowerment and purpose to drive sustainable digital transformation. 

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Peter Tow

Executive Director, Strategic Projects and Improvements
Western Sydney University

10:45 am - 11:20 am Morning Break

Enjoy a coffee and morning snack with a side of lively Shared Services transformation conversation with your peers! 

Track Sessions

Take Risks, Aim High, and Learn. ALWAYS 


Failing Up

11:20 am - 11:40 am Suncorp | The Human at the Centre...not the AI
Tim Johnson - Head of Automation, Suncorp Group


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Tim Johnson

Head of Automation
Suncorp Group

Failing Up

11:40 am - 12:00 pm The Kraft Heinz Company | Why Software Implementation Doesnโ€™t Always Solve the Problem
Olivia Maskaric - Senior Manager, Performance Improvement, The Kraft Heinz Company
Christine Hammett - PTP Manager, The Kraft Heinz Company

When Kraft Heinz implemented the right software in the right way at the right time, they were looking forward to an automated solution to elevate activities. However, this process missed an underlying issue and so the team went back to the drawing board to address workflows and deliver a solution effective for the business.

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Olivia Maskaric

Senior Manager, Performance Improvement
The Kraft Heinz Company

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Christine Hammett

PTP Manager
The Kraft Heinz Company

Failing Up

12:00 pm - 12:20 pm Stepping out of the Comfort Zone of a Long Term BPO Provider: What Should Service Look Like?
Kate Wadwell - Manager Finance Operations & Director BPO Review, BlueScope


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Kate Wadwell

Manager Finance Operations & Director BPO Review
BlueScope

Failing Up

12:20 pm - 12:40 pm Outpacing the Support Model โ€“ When RPA Build Accelerates Faster Than Support
Will Baldry - Intelligent Automation Leader, LION


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Will Baldry

Intelligent Automation Leader
LION

SSOW Talent Hub

11:20 am - 11:30 am Hire to Retire
Mawgen Ralph - Group General Manager โ€“ People Services, Downer Group


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Mawgen Ralph

Group General Manager โ€“ People Services
Downer Group

SSOW Talent Hub

11:30 am - 11:40 am Driving Employee Engagement in Offshore Environment
Lowana Stirk - Head of Finance Shared Services, Westpac Group


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Lowana Stirk

Head of Finance Shared Services
Westpac Group

SSOW Talent Hub

11:40 am - 11:50 am Leveraging Talent Diversity in a Post Covid World
Janelle Annis-Brown - Director Shared Services Corporate Operations, Life Without Barriers


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Janelle Annis-Brown

Director Shared Services Corporate Operations
Life Without Barriers

SSOW Talent Hub

11:50 am - 12:00 pm Audience Q&A

ยท        How to cultivate an inclusive culture: fostering a workplace environment that values diversity and inclusion

ยท        Should we adapt talent acquisition strategies to promote diversity? How?

ยท        What is a positive work environment and how can culture help deliver this?

ยท        How do we connect employees with the broader business culture and purpose?

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Dr Kym Davis

Projects & Programs Specialist
Smart Precinct NQ

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Eunice Gardner

Group Manager Global Business Service
Newmont Corporation

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Tash Grant

Assistant Director โ€“ Finance Operations, Shared Services
ACT Government

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Duncan Lucas

Executive Director: Transport Shared Services
Transport for NSW

Afternoon Session

12:40 pm - 1:40 pm Lunch Break

Enjoy lunch with a side of lively Shared Services transformation conversation with your peers! 

1:40 pm - 2:20 pm Reinventing and Evolving the Service Delivery Model for Flexibility & Customer Centricity

Shakira Snowdon - Country Head: Philippines, Pepper Money
  • Moving up the value chain at a rapid pace through service delivery orchestration and re-modelling
  • Moving service delivery from an FTE based to volume-based model: the key drivers, benefits, risks and challenges
  • Driving the evolution of the service platform to drive standardisation and customisation at the same time
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Shakira Snowdon

Country Head: Philippines
Pepper Money


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Dean Robinson

Group General Manager, Business Services
Asahi Beverages

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Kerri-Anne Loring

Executive General Manager Business Services
Downer Group

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Adrian Hudson

General Manager
Queensland Shared Services

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Tim Johnson

Head of Automation
Suncorp Group

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Melissa Guy

Finance Strategy & Improvement Lead
Woolworths Group

3:00 pm - 3:30 pm Shared Services Great Debate

Dive into the Shared Services Great Debate, where industry leaders tackle a compelling topic in a relaxed and engaging atmosphere. Join us for a thought-provoking conversation that explores the future of shared services, offering diverse perspectives in a laid-back and interactive setting.

3:30 pm - 3:35 pm SSOW Chair's Closing Remarks & End of Conference