In response to themes identified by our stakeholders, this post-conference workshop aims to address both the challenges and opportunities for value creation in shared services. Facilitated by Dr. Kym Davis, this workshop will utilize a human-centred design approach to identify, categorize, and develop innovative solutions tailored to your shared services operations.

Join our industry experts in a hands-on, for this interactive, intensive session designed to leverage opportunities and drive transformative outcomes. This workshop promises to be an engaging and practical experience, empowering participants with actionable insights and strategies.

Human-Centred Design (HCD) is a problem-solving approach that focuses on creating solutions that are tailored to the needs, preferences, and behaviours of the people who will use them. The core principle of HCD is to deeply understand the users and design with their experiences in mind.

Key Focus Areas:

• Understanding the core principles of Human-Centred Design (HCD) in the shared services environment
• Mapping stakeholder needs and expectations for value creation
• Leveraging HCD to foster innovation and operational excellence
• Identifying cultural and organizational barriers to transformation

Key Takeaways:

Participants will gain a deep understanding of HCD principles and learn practical techniques to embed customer-centricity into their shared services strategies.

Dr Kym Davis

Researcher
Shared Services Researcher & Consultant

See Bio

Refuel and Connect! Enjoy a refreshing morning break while building valuable industry connections with fellow attendees and experts.

Key Focus Areas:

• Reviewing insights from pre-conference surveys and conference discussions
• Group exercises to categorize and prioritize key challenges
• Techniques for assessing operational pain points and opportunities
• Collaborative decision-making frameworks to align stakeholder goals

Key Takeaways:

Attendees will walk away with a clear roadmap of prioritized challenges and a framework for tackling them through structured problem-solving.

Dr Kym Davis

Researcher
Shared Services Researcher & Consultant

See Bio

Refuel and Connect! Enjoy a refreshing morning break while building valuable industry connections with fellow attendees and experts.

Key Focus Areas:

• Applying HCD methodologies to generate practical solutions
• Group brainstorming and prototyping exercises
• Aligning solutions with organizational goals and compliance requirements
• Building business cases to secure stakeholder buy-in

Key Takeaways:

Participants will develop actionable solutions and learn how to align them with business priorities to enhance service delivery.

Dr Kym Davis

Researcher
Shared Services Researcher & Consultant

See Bio

Refuel and Connect! Enjoy a refreshing morning break while building valuable industry connections with fellow attendees and experts.

Key Focus Areas:

• Presentation of group-developed solutions to peers and facilitators
• Evaluating feasibility and impact of proposed solutions
• Developing implementation roadmaps and success metrics
• Ensuring continuous improvement and adaptability in shared services

Key Takeaways:

Attendees will leave with an implementation blueprint and best practices for driving long-term value creation in shared services.

Dr Kym Davis

Researcher
Shared Services Researcher & Consultant

See Bio