Shared Services organisations are under pressure to deliver value in new ways. This opening panel will identify new value levers to drive not just efficiencies but also alignment and growth. Our expert panel members will share their experiences and insights on what those levers are for their organisations and how they are turning up the dial on the value conversation.
· Driving an organisational mindset shift: How to turn the optics of shared services from the necessary evil cost play to a value enabler
· Delivering and sustaining value through process, automation and customer centricity
· Exploring new value levers beyond the conventional methods: what are the methods and frameworks?
An SSON international star will take the stage in Melbourne to share their perspective, insight, advice on global trends, successes and failures in business services and how this will apply to the Australasian market.
Enjoy a coffee and morning snack with a side of lively Shared Services conversations with your peers!
Your Challenges Solved!
During this part of the event, attendees attend their pre-selected interactive discussions. Delegates can select 3 challenge discussions from a choice of 10, each lasting 30 minutes. Discussion groups are hosted by experts and kept intimate to allow all attendees the opportunity to discuss their most pressing questions in an informal yet constructive approach to problem solving.
Enjoy lunch with a side of lively Shared Services transformation conversation with your peers!
Join this panel to hear differing approaches in modernising operating models, expanding and leading impactful transformation to adopt automation and AI.
· Expand the value proposition through digital transformation
· Implementing automation and modern AI solution to replace obsolete OCR solutions
· What does the future look like beyond core shared services functions?
· Sharing key lessons learned and best practices in the key success factors
· Developing digital-led multi-functional global business services
· Maturing towards GBS 2.0 by focusing on customer centricity, employee experience and digital experience
· Taking a strategic role in leading functional transformation in finance, HR and other key areas
· Building the GBS value cases in all key functions and expansion
Enjoy a coffee and an afternoon snack with a side of lively Shared Services transformation conversation with your peers!
Many organisations have introduced automation and intelligent tools. Yet the next step is to have an integrated approach to combine the powers of these technological tools to drive greater business value, in addition to layer in AI. This panel will debate a framework for doing this and explain how the approach can deliver maximum value.
· The importance of strong governance and how to build that from the get-go
· Mapping out organisational end-to-end process to define the landscape and establish process ownership
· Leveraging automation to drive efficiency
At LION, the team is moving from standard RPA to intelligent automations, and using a variety of technologies including machine learning, large language models and generative AI to deliver real AI use cases across the business.
· From legacy to digital: how systems can be transformed for real results
· Identifying where AI and automated powered transformation will create the best results
· Understanding the impact of automated processes on employees and the broader business
Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact are globally recognised, industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate during a drinks reception with them!