EMPOWERING SHARED SERVICES AS A STRATEGIC FORCE
Pre-Conference Focus Day - Generative AI in Shared Services - Monday 12th May 2025
GENERATIVE AI IN SHARED SERVICES
8:30 am - 9:00 am
Registration & Morning Coffee for Pre-Conference Focus Day: Generative AI in Shared Services
This day is designed to equip attendees with actionable strategies, hands-on experiences, and collaborative discussions around Generative AI in shared services. By the end of the day, participants will be prepared to accelerate innovation, implement change, and drive measurable results in their organizations.
9:00 am - 10:00 am
From Hype to Reality – Where Generative AI is Being Applied Within Shared Services
Dr. Joseph Soalheira -
Shared Services and Risk Management Specialist,
QUT University
- Explore real-world use cases of Generative AI in shared services, including finance, HR, and customer operations.
- Discuss the practical challenges and opportunities of AI adoption, including technology readiness and organizational alignment.
- Gain insights from leaders who have moved beyond the hype to deliver tangible outcomes with AI in their operations.
10:00 am - 10:30 am
Morning Break and Industry Connection
Refuel and Connect! Enjoy a refreshing morning break while building valuable industry connections with fellow attendees and experts.
10:30 am - 12:00 pm
Sharing Results and Insights on Generative AI Projects
Dr. Joseph Soalheira -
Shared Services and Risk Management Specialist,
QUT University
- Hear firsthand results from organizations that have implemented Generative AI initiatives in shared services.
- Examine lessons learned, key challenges, and success factors from these projects.
- Explore strategies to replicate success and avoid pitfalls when deploying AI-driven solutions.
12:00 pm - 1:00 pm
Lunch Break and Industry Connection
Refuel and Connect! Enjoy a refreshing morning break while building valuable industry connections with fellow attendees and experts.
1:00 pm - 3:00 pm
How to Accelerate AI in Shared Services for Optimal Results
Dr. Joseph Soalheira -
Shared Services and Risk Management Specialist,
QUT University
- Hands-on exercises to identify high-impact areas for AI implementation in shared services.
- Develop a roadmap for accelerating AI adoption, including setting priorities, allocating resources, and measuring ROI.
- Collaborate with peers to brainstorm solutions to common AI deployment challenges.
3:00 pm - 3:30 pm
Afternoon Break and Industry Connection
Refuel and Connect! Enjoy a refreshing morning break while building valuable industry connections with fellow attendees and experts.
3:30 pm - 5:00 pm
Interactive Discussion Groups: Exploring Generative AI Applications in Shared Service Functions
Dr. Joseph Soalheira -
Shared Services and Risk Management Specialist,
QUT University
Each group will present their findings, key takeaways, and actionable strategies to the broader audience at the end of the session.
Finance & Accounting:
- Discuss how AI is transforming processes like accounts payable/receivable, reconciliations, and financial forecasting.
- Share best practices for integrating AI into finance workflows while ensuring compliance and accuracy
HR:
- Explore the role of AI in talent acquisition, employee engagement, and workforce analytics.
- Discuss how to leverage AI to enhance HR efficiency and improve employee experiences.
Customer Operations:
- Dive into AI-driven enhancements in customer support, service delivery, and personalization.
- Share ideas for integrating AI into customer operations to drive satisfaction and loyalty.
