Discover the Key Trends Shaping the Future of GBS in 2024

Global Business Services (GBS) is no longer just a support function - it’s at the core of enterprise strategy. From driving digital transformation to enabling agility and innovation, GBS has become a critical force shaping the future of business. In this comprehensive report, we uncover the trends, data, and insights that defined GBS in 2024 - and provide a forward-looking perspective for 2025. Based on exclusive findings from our State of Industry research, this report highlights the pivotal shifts redefining GBS across technology, talent, data, and strategy.