The landscape of Shared Services Centers (SSCs) in ANZ is rapidly evolving, driven by groundbreaking trends and innovations. As we look to the future, SSCs are poised to become powerhouses of business innovation. By leveraging AI-enabled automation, redefining service experience excellence, and expanding their scope and capabilities, SSCs are transforming not just operational efficiency but also creating strategic value. This visual analytics workbook for 2025 presents the major themes reshaping the future of shared services, which will be further explored during the Australasian Shared Services & Outsourcing Week Event on 12-15 May in Victoria, Australia.