IA greatly expands the arsenal of capabilities that can be applied to improving the efficiency and effectiveness of business operations. As an industry organizer, analyst, and catalyst; SSON has been watching with interest as smart people and companies find new and better ways to drive ever greater efficiency and effectiveness into operations.

In the second SSON IA market report of 2021, read on to learn more about the big ideas, recent history, case studies, company and customer perspectives and a bit about the future in the transformative power of intelligent automation. Over 42 pages, this report covers...

• The five IA trends shaping shared services right now: Intelligent Document Processing, AI, Robotic Process Automation, Business Process Automation, Natural Language Processing, Generation and Understanding
• Survey results from SSON's Intelligent Automation Market Report Survey (Q4 2021)
• How digital labor is changing corporate operating models at an unprecedented pace