Letter from SSOW Event Director, Karen Magnusson

Hello all!

I’m thrilled to announce that Shared Services and Outsourcing Week (SSOW) is back, brought to you by the Shared Services and Outsourcing Network (SSON) - the world’s largest and most influential community of shared services, global business services, and outsourcing professionals.

For 28 years, SSOW has been the premier platform for industry leaders to connect, innovate, and drive transformative change. In 2025, the pace of change in Australia’s Global Business & Shared Services landscape is unprecedented. Staying ahead is crucial, as shared services leaders are being called upon to deliver more strategic, high-value solutions than ever before.

This is why SSOW ANZ 2025 will be an immersive experience, designed to empower you with the latest insights, foster impactful connections, and provide the tools needed to navigate the rapidly evolving world of shared services and outsourcing. We’re bringing together Australia’s most recognised brands, such as Asahi, Woolworths, and BlueScope, and spotlighting international giants like Philip Morris International, who are pioneering advancements in data analytics.

As leaders in shared services, your strategies in technology, workforce management, and customer excellence are what shape your organisation’s future. This event is your opportunity to prepare for a decade of rapid evolution and ensure your Shared Services Centre remains at the forefront of business transformation.

We can’t wait to bring the industry together for what promises to be an unforgettable gathering.

Mark your calendar, and let’s make 2025 a year of growth and innovation!

Warm regards,
KAREN MAGNUSSON
SSOW Event Director