EMPOWERING SHARED SERVICES AS A STRATEGIC FORCE
Dr Kym Davis
Researcher Shared Services Researcher & ConsultantDr. Kym Davis is an accomplished professional with a career centered on leadership and management of teams in the services sector. Specialising in fostering positive culture, building relationships, and aligning people, processes, and systems, she possesses a deep understanding of contemporary and complex business environments. Holder of a professional doctorate, Dr. Davis conducted research on 'Employee Engagement in Shared Services Teams,' emphasising the profound connection between individuals, their environment, and purpose. Throughout her career, Dr. Davis has demonstrated a commitment to cultivating effective teams, optimising processes, and achieving organisational goals. Driven by a passion for facilitating positive change, she actively promotes engagement and advancement in both academic and professional realms.
Main Conference - SSOW ANZ - Day Two - Wednesday 14th May 2025
2:35 PM Future-Ready Shared Services: Adapting to the New Workforce Landscape
- Understanding the Gen-Z Workforce: What motivates them, their expectations, and how to integrate their values into shared services environments.
- Operational Leanness: Strategies for optimizing resources while maintaining productivity and quality.
- Navigating Shrinking Discretionary Effort: Tactics for fostering engagement and maximizing employee contribution.
- Career Path Evolution: How to design career development opportunities that resonate with a modern workforce.
- Building High-Impact Teams: Tools and techniques to develop lean teams that are agile, effective, and aligned with business goals
Post-Conference Focus Day - Changing Expectations of Value Creation in Shared Services- Thursday 15th May 2025
9:00 AM Unlocking the Potential of Human-Centred Design in Shared Services
Key Focus Areas:
- Understanding the core principles of Human-Centred Design (HCD) in the shared services environment
- Mapping stakeholder needs and expectations for value creation
- Leveraging HCD to foster innovation and operational excellence
- Identifying cultural and organizational barriers to transformation
Key Takeaways:
Participants will gain a deep understanding of HCD principles and learn practical techniques to embed customer-centricity into their shared services strategies.
10:30 AM Identifying and Prioritizing Shared Services Challenges
Key Focus Areas:
- Reviewing insights from pre-conference surveys and conference discussions
- Group exercises to categorize and prioritize key challenges
- Techniques for assessing operational pain points and opportunities
- Collaborative decision-making frameworks to align stakeholder goals
Key Takeaways:
Attendees will walk away with a clear roadmap of prioritized challenges and a framework for tackling them through structured problem-solving.
1:00 PM Co-Designing Innovative Shared Services Solutions
Key Focus Areas:
- Applying HCD methodologies to generate practical solutions
- Group brainstorming and prototyping exercises
- Aligning solutions with organizational goals and compliance requirements
- Building business cases to secure stakeholder buy-in
Key Takeaways:
Participants will develop actionable solutions and learn how to align them with business priorities to enhance service delivery.
3:30 PM Presenting, Evaluating, and Implementing Shared Services Strategies
Key Focus Areas:
- Presentation of group-developed solutions to peers and facilitators
- Evaluating feasibility and impact of proposed solutions
- Developing implementation roadmaps and success metrics
- Ensuring continuous improvement and adaptability in shared services
Key Takeaways:
Attendees will leave with an implementation blueprint and best practices for driving long-term value creation in shared services.
Check out the incredible speaker line-up to see who will be joining Kym.
Download The Latest Agenda
